Alarm Superintendent

ALARM SERVICE SUPERINTENDENT

JOB DESCRIPTION

Job Responsibilities include but are not limited to:

• Develop and retain customers in every business sector that lends itself to long-term relationships to maintain sales volume and profitability according to budget
• Create and maintain alarm files in databases and physical files
• Prepare and maintain service schedules
• Inform technicians of any collection or customer service issues
• Coordinate efforts of technicians and administrative staff to ensure timely, efficient execution of all committed orders
• Scheduling of new orders/accounts and accurate back-office close-out procedures
• Ensure that all repair items noted on inspection reports are followed-up with a quotation
• Forecast service manpower requirements
• Perform or review any documents for billing process
• Assist in any financial related issues as assigned
• Represent the company at various functions in a professional manner
• Recruit, develop, train and empower associates to be the best in the business
• Understand permitting requirements or local authorities
• Provide Weekly Activity reports to service operations manager for their use in evaluation of manpower requirements of the department
• Perform all other duties as assigned

Expectations:

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Set the Example for Safety First

1. Start each meeting with a Safety Topic
2. Ensure timely and accurate Incident and Accident Reporting
3. Ensure JSAs, Toolbox Talks, Audit Forms, etc. are completed timely and completely
4. Complete Monthly Jobsite Visits/Observations
5. Hold team accountable for all Safety Initiatives
6. Hold yourself and team accountable for Safe Driving of Company Vehicles

• Communicate effectively and professionally within the department and with internal and external customers
• Understand and Follow HR and Safety Initiatives and Processes
• Training

1. Input and Development of Training Requirements
2. Commitment to Training at all levels for all team members

• Ensure Timesheet Management – job numbers/names, OT and travel pay, completed accurately, approved, and submitted to Payroll on time, etc.
• Ensure all necessary documentation is provided to properly complete jobs i.e. scope sheet, budget, material list, design/sketch (if applicable), etc.
• Ensure proper oversight and management of Inventory system
• Ensure Material Purchasing optimization, PO SOP adherence, pick ticket review and submittals, etc.
• Maximize Production Efficiency – labor hours; scheduling; right manpower for job, timely finals etc. while maintaining quality standards
• Support and Ensure Team Adherence to All Company SOPs – Purchase Orders, Change Orders, Accounting Processes, Subcontractors, etc.
• Awareness of Budget vs. Actual Job Costing Details and participate in meetings with the department for improvement opportunities
• Ensure Work Tickets are submitted timely and professionally with all required documentation and backup details i.e. reports, pictures, etc.
• Participate in Weekly Meetings with Team

1. Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
2. Review Reports

• Ensure Customer Satisfaction and discuss Customer Satisfaction Survey feedback with team for improvement opportunities
• Maintain Quality Control i.e. reduce the need for return trips and warranty work
• Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

Knowledge:

• Minimum education of High School Diploma or Equivalent
• Some secondary education is desirable
• Working knowledge and understanding of materials, tools, equipment, and procedures used in the installation of fire protection systems, processes, and working knowledge of applicable NFPA standards

Work Experience:

• Minimum of 5 years of experience in all aspects of fire alarm installation, service, and inspections required, with 10 or more years preferred

Skills and Competencies:

• Ability to take direction from upper management
• Maintain vehicle and tools as per company policy
• Must have valid state driver's license and good driving record
• Knowledgeable with NFPA 72 rules and all necessary codes
• Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
• Demonstrate positive team work and ability to be a team leader and mentor
• Maintain a clean and safe work environment
• Comply with all company safety practices and the safety handbook
• Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction