IT Cloud Service Engineer Service Platform

Job Description This role provides the vision, strategy, functionality, and technology solutions for creating and maintaining distributed platforms for both public and private cloud infrastructure-based solutions. It entails designing and using flexible platforms that deliver features, functionality, and services compatible with industry-leading providers while allowing legacy systems to interact safely when required. The position requires skills in technology research, evaluation, development, and delivery to support infrastructure deployment solution lifecycles. The role collaborates with the Information Technology teams to lead the organization toward the deployment of technologies that may include PaaS, SaaS, hosted, and on-premises solutions—providing flexible, secure, on-demand cloud‑like functionality and services while ensuring resiliency, cost reduction, and a highly secure environment. Essential Responsibilities & Accountabilities Level I Acts as a high‑level escalation tier for operational support in assigned technical areas. Conducts proof‑of‑concept testing in a lab environment. Creates infrastructure design documents to outline production deployments. Creates, updates, and maintains supporting documentation for technology standards. Deploys new technology to the production environment. Designs infrastructure solutions to support business requirements. Ensures assigned technologies align with the business. Researches and implements hybrid cloud technology. Supports high‑level strategy for enterprise server environment. Works directly with business stakeholders to gather IT infrastructure requirements. Works with technology vendors and technical SMEs to produce corporate standards regarding assigned technology areas. Integrates multiple systems and/or technologies. Acts as a team player with a high level of interpersonal skills. Requires regular reliable attendance. Demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values. Executes good judgment and demonstrates personal accountability. Maintains high regard for member privacy in accordance with corporate privacy policies and procedures. Performs other functions as assigned by management. Level II Acts as a primary engineer for assigned technology areas. Maintains a highly performant and optimized infrastructure environment. Significant contributor to budget and expenditures for assigned technology areas. Significant contributor to enterprise strategy in the assigned technology area. Assists in the RFI/RFP process. Level III Assists with mentoring of lower‑level engineers. Establishes business justifications for purchases made within assigned technology areas. Focuses on automation for job‑related tasks. Performs system analysis and capacity planning of computing assets. Acts as primary SME for assigned technology areas. Significant contributor to automation workflows. Stays current with leading hybrid cloud technology for assigned technical areas. Level IV Acts as trusted advisor to the management team. Emphasizes technology cost optimization when designing new solutions. Serves as internal mentor for peers. Leads business‑critical project efforts for IT infrastructure. Leads internal strategic efforts and collaborates with peers. Minimum Qualifications Level I In lieu of a degree, seven (7) cumulative years of related work experience required. Associate’s degree in Computer Science, Information Technology, or related field with four (4) years of related experience required. Bachelor’s degree preferred. Awareness of security, compliance, and audit policies/procedures. Experience with research, design, and implementation in assigned technologies. Infrastructure operations and infrastructure project delivery experience essential. Scripting and automation experience. Strong communication skills. Understanding of cloud computing infrastructure and concepts. Knowledge of cloud and/or on‑prem integration (i.e., ability to integrate disparate systems). Demonstrates intermediate knowledge of at least three (3) of the following concepts and/or tools: VMware, Nutanix, or similar virtualization platform administration Windows and/or Linux/Unix server administration Azure AWS GCP Terraform (or related IaC tool) Ansible (or related configuration management technology) Vmware ESXi (or similar virtualization technology) Linux Windows Server YAML (or similar markup) JSON

REST API

GitHub (or related Git repository) Azure DevOps

CI/CD

Level II Intermediate knowledge of at least four (4) of the above concepts and/or tools. Intermediate infrastructure operations and infrastructure project delivery experience. Demonstrates strong technical documentation ability. Experience with IT computing resource management and optimization. High degree of business maturity and demonstrated confidentiality; executes good judgment. Strong scripting and automation experience. Intermediate knowledge of Disaster Recovery. Intermediate knowledge of security, compliance, and audit policies/procedures. Level III Advanced knowledge of at least four (4) of the above concepts and/or tools. Advanced understanding of Disaster Recovery procedures related to IT infrastructure. Ability to provide internal mentorship within team. Professional certification in job‑related technology. Strategic vision in alignment with business objectives. Level IV Advanced knowledge of at least five (5) of the above concepts and/or tools. Demonstrated competence in team leadership/technical leadership, facilitation, and project leadership. Extensive knowledge of hybrid cloud environment. Proven ability to act as a mentor for peers. Physical Requirements Ability to complete work in a traditional office environment under fluorescent lighting. Ability to orally communicate. Must be able to function while sitting at a desk, viewing a computer and using a keyboard and mouse for 3 or more hours at a time. Must be able to travel across the enterprise. Ability to work in a home office for continuous periods of time for business continuity. Ability to provide on‑call rotation support. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation Range(s) Level I: Min 79,068 – Max 142,322 Level II: Min 87,766 – Max 157,978 Level III: Min 98,297 – Max 176,935 Level IV: Min 110,093 – Max 198,168 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case‑by‑case basis. #J-18808-Ljbffr Capital District Physicians Health Plan Inc