Shipping Office Manager

Job Description

Job Description

POSITION SUMMARY

 

The Shipping Office Manager directs and manages all routing activities to ensure the timely shipping of orders to the customers as well as trains and supports the daily activities of the Routing Associates to meet shipping schedules. 

 

The role requires leadership by example regarding all policies and procedures, exhibiting positive leadership skills, overseeing Shipping Office Associates’ performance to ensure quality expectations, adhering to mandated inventory procedures, and having the ability to communicate effectively with all levels of the plant employees from top management to hourly associates. 

 

All Keeco Associates are expected to support Operations by working efficiently and maintaining a high level of productivity in order for the organization to meet and exceed customer demands. 

 

This position places a strong significance on effective teamwork, clear communication, problem-solving, organization, judgment, reliability, and a strong work ethic.

  RESPONSIBILITIES

 

• Coordinate with Production and Inventory to ensure material and production availability.
• Ensure all Routing documents are completed according to customer-specific guidelines in a timely manner.
• Ensure that all processes are documented and proficiency in each task is observed. Schedule and perform training and cross-training among staff members to ensure coverage for absences, employee turnover, and job enrichment of staff members.
• Ensure routing of orders is done timely and follow routing guides as required by each customer. Report on orders not shipped on time and ensure effective communication is maintained in regard to order status. 
• Periodic audits of Routing Paperwork. 
• Communicate with Scheduling Supervisor on production needs
• Ensure that LTL shipments are scheduled timely.
• Ensure compliance with customers’ shipping and handling instructions and procedures.
• Research orders that did not ship on time and help determine the cause and assist in developing procedures to prevent these problems in the future.
• Communicate with Customers, the Trucking Company, the front office, and the corporate office regarding the status of shipments.
• Ensure that proper documentation is being sent to the Corporate office in a timely manner according to guidelines
• Other duties as required.

 

REQUIRED SKILLS OR EDUCATION

 

• Excellent organizational skills.
• Good oral and written communication skills 
• 5 years in a Leadership role in a fast-paced manufacturing environment preferred.
• 5+ years working in routing or distribution of high-volume industry
• Bachelor’s or equivalent education and experience.
• Strong ERP skills with experience with NetSuite - Scale strongly preferred.

 

Experience and Proficiency in Competencies necessary to be successful in the role:

• Strong Organization and Prioritization skills
• Exceptionally Detail Oriented
• Leadership and Team Development
• Accountability and Responsibility
• Strong Problem Solving and Decision Making
• Drives for Results
• Customer Focused (Internal and External)
• Teamwork and Collaboration
• Integrity and Professionalism 

 

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

Associates in this role will spend over 50% of the day in a stationary position while using a computer or other devices. Good manual dexterity is required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners). There is also an occasional need to position self to maintain equipment, including under tables and desks as well as the ability to move about the office and warehouse. There is also an occasional need to bend, stoop and lift (typically less than 10 lbs.). as well as frequently touch and feel. The ability to hear and see with vision abilities in close vision, distance vision, peripheral vision, depth perception and the ability to adjust and focus is necessary. 

 

 

 

WORK ENVIRONMENT  

 

The work environment characteristics described here are representative of those an Associate encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

 

Associates in this role spend most of the day in a climate-controlled office environment with a low to moderate noise level. 

 

When in the production/warehouse areas, the Associate may be exposed to moving mechanical parts. The noise level in the work environment is usually moderate however there may be areas designated as Hearing Protection required and provided earplugs are mandatory in those areas. 

 

There may be areas of the plant and warehouse areas where exposure to heat and/or cold can occur. The Associate may be exposed to dust and floating particles used in the manufacturing, storage and inventory of raw materials and finished goods.