Process Writer

Overview Serves as a shared resource between programs to coordinate publications, procedures, and resources for all Patient Support Solutions programs, both existing and future. Overview Serves as a shared resource between programs to coordinate publications, procedures, and resources for all Patient Support Solutions programs, both existing and future. Responsibilities Availability to consult in design sessions for onboarding programs. Collaborate with fellow colleagues and clients regarding process efficiencies. Work closely with the Learning and Development team to assist with creation of training materials. Create and maintain company templates. Program Assets Work Instructions/Standard Operating Procedures Universal Job Aids Lead resource in the creation and maintenance of company publications Work Instructions Content Matrix Standard Operating Procedures Job Aids (such as Call Guides and instructional documents with screenshots)Program Assets Patient Letters HCP Faxes Patient Text Messages Patient and HCP Emails Performs other related duties as assigned by management. Qualifications Associate degree and one to two years of related experience and/or training, or equivalent combination of education and experience. In-depth knowledge of pharmaceutical hub procedures, including financial assistance programs. Familiarity with regulations surrounding different health insurance types (Medicare, Commercial, Reimbursement plans, Other Government, etc.)Proficient experience with Microsoft Office applications: SharePoint, OneDrive, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook, which includes the ability to create, modify, edit and send documents, spreadsheets and emails. Ability to multi-task preferred (including ability to understand multiple products and multiple levels of benefits within each product). Demonstrated ability in customer service related complex issue resolution and relationship building preferred. Availability to work varying shifts (weekdays and weekends) with hours anywhere from as early as 6 a.m. to as late as 8 p.m. Pay Range USD $54,769.98 - USD $68,462.47 /Hr. #J-18808-Ljbffr