Group Account Director

Hybrid onsite in Morris County, NJ (also monthly travel to clients in Delaware)

Salary: $125-155K

The Account Director, Client Success is a senior, hands-on client leader responsible for the strategy, growth, profitability, and overall success of key client relationships. Serving as a trusted advisor, the Account Director develops a deep understanding of the client business and looks beyond immediate requests to identify needs, opportunities, and solutions that move the business forward. The role leads cross-functional teams and provides senior-level client counsel while remaining actively involved in the work to ensure strategy is translated into exceptional execution.

Key Responsibilities

• Own overall account health, growth, profitability, and client satisfaction.
• Serve as the senior strategic contact for key client relationships.
• Develop business, marketing, and communications strategies.
• Develop strategic briefs and lead briefing meetings with internal teams.
• Lead annual business planning and growth initiatives.
• Advise clients on marketing, creative, media, and customer engagement strategies.
• Oversee integrated campaign planning across all channels and disciplines.
• Oversee media investment decisions and channel allocation strategies.
• Direct executive-level business reviews and planning sessions.
• Interpret performance through a business lens and connect marketing results to organizational goals.
• Lead scope development, contract negotiations, and agency compensation discussions.
• Oversee creative presentations, production and campaign development.
• Influence brand positioning, messaging strategy, and campaign architecture.
• Manage Account Supervisors, Senior Account Executives, and broader account teams to ensure flawless execution across projects.
• Support staff development, training, and onboarding.
• Drive account growth through upselling, cross-selling, and strategic opportunity development.
• Partner with agency leadership on staffing, forecasting, and operational planning.
• Resolve complex client, financial, or organizational challenges.
• Ensure the agency is maximizing profitability by adhering to resource goals and monitoring time against scope.
• Support new business opportunities and RFP development as needed.
• Actively network and attend events.
• Demonstrate exceptional organization and prioritization, strong articulation, curiosity, decisiveness, and the ability to counsel and influence senior client stakeholders.
• Remain close to both the client and the work - setting strategic direction while actively stepping into presentations, problem-solving, prioritization, and execution when needed to ensure the work gets across the finish line.
• Serve as a trusted advisor who understands the client business beyond the immediate request and brings forward ideas, solutions, and recommendations that move the business forward.

Qualifications & Experience

• 8-12+ years of progressive account management and client leadership experience, preferably within an advertising, marketing, media, or integrated agency environment.
• Demonstrated experience managing complex, integrated client accounts and senior-level client relationships.
• Strong strategic thinking and business acumen with the ability to connect marketing recommendations to broader client business objectives.
• Exceptional verbal and written communication skills with the ability to articulate ideas clearly, confidently, and persuasively.
• Strong executive presence and the ability to counsel and influence senior client stakeholders.
• Exceptional organizational and prioritization skills with the ability to manage multiple clients, workstreams, deadlines, and competing priorities.
• Demonstrated ability to lead integrated teams while also being willing and able to remain close to the work and contribute directly when needed.
• Strong command of account financials, including budgets, scopes, forecasting, resources, utilization, and profitability.
• Ability to interpret data and performance reporting and translate insights into recommendations and action.
• Highly curious, with a desire to ask thoughtful questions and fully understand the client business before reaching conclusions.
• Decisive and comfortable making recommendations, solving problems, and moving work forward.
• High standards for quality with a strong sense of ownership, accountability, and responsibility for client growth and retention. xhyhwjd
• Healthcare experience strongly preferred: systems, health networks, hospitals, or complex healthcare organizations.

Typical Experience

• 8 to 12 years

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