IT Helpdesk Technician

Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving. Key Responsibilities Respond to help requests via phone and email, documenting issue details and user information. Troubleshoot hardware and software issues using diagnostic tools and online resources. Perform hands‑on fixes including installations, upgrades, backups, and system configurations. Maintain and update help desk records, escalating issues when necessary. Conduct preventative maintenance on workstations and peripherals. Follow up with users to confirm resolution and satisfaction. Analyze support trends and recommend improvements. Create help sheets and FAQs for end users. Adhere to company policies, procedures, and safety regulations. Perform other duties as assigned. Benefits Highly Competitive Base Pay FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles. 17 Days of paid and sick and vacation time annually (proration applies year one) 401K retirement with up to 6% matching program Free tele‑med physician services Various other company employee‑centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more. Qualifications High school diploma or GED required; associate’s degree or technical training preferred. 1–2 years of related experience or equivalent combination of education and training. Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred. Ability to work in a Windows environment. Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr MAPEI S.p.A.