VSP Customer Service Rep - Remote

Department Information The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. Description Of Job This position is in the Vehicle Services Program of the Division of Motor Vehicles . The program ensures the issuance of legal, negotiable certificates of title to protect the public when purchasing motor vehicles, through the examination of title applications. Program staff communicates with the public through email and the contact center. Additionally, this program provides guidance and training to the state’s authorized agents. We’re hiring a customer service‑oriented individual to be our Contact Center Representative in our Vehicle Services unit! Use your excellent attention to detail and data entry experience when handling customer account information in our computer systems. Your excellent customer service skills will ensure our Colorado residents are taken care of and informed. Your ability to handle a large volume of calls will meet customers’ needs while avoiding lengthy wait times. If you’re ready to contribute to CDOR and enjoy the benefits of being a State employee, then this job may be for you! Primary Duties Offers knowledge and guidance to counties and the general public with title and registration questions via phone, online chat or written communication. Analyzes and evaluates application documents for compliance with Colorado Revised Statutes, federal law, Colorado Code of Regulations and administrative procedures. Ensures proper processing and modifying of applications and issuance of titles. Informs and advises government agencies, dealers and the general public of the requirements to apply for a Colorado Title, including motor vehicle record searches and other duties as assigned. Provide callers with guidance related to website questions and technical support. This position works with a team of Contact Center Representatives. Remote Work Information This position is designated as remote but may be required to work from a department office building location based on business needs. Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi‑Fi connection. All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office. Residency Requirement This posting is only open to residents of the State of Colorado at the time of submitting your application. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Class Code & Classification Description G3A3XX ADMINISTRATIVE ASSISTANT II Minimum Qualifications Experience Only: Two (2) years of relevant experience in Customer Service and/or Contact Center or Call Center work experience. Customer Service work experience includes, but is not limited to tasks such as: Experience providing exceptional customer service in a contact center and/or online; interfacing with a variety of people from many levels within an organization and community. Data Entry including entering information into a program or database (appointments, contact information, customer records). Regular, daily work responsibilities utilizing software including but not limited to E‑Mail, Microsoft Office and Google Suite programs. Regular, daily work responsibilities utilizing computer systems such as scanners, printers, copiers, fax machines and other technologies. Typing professional emails, letters, reports, briefings, forms, memoranda, etc. Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports. OR Education And Experience A combination of related education in Business Administration, Accounting, Public Administration, Political Science, Communications, or similar field and/or relevant experience in Customer Service and/or Contact Center work experience or similar field equal to two (2) years. Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Preferred Qualifications State experience in a regulatory customer service role Written and verbal communications skills Excellent Customer service skills Strong analytical skills Well‑Developed organization & time management skills High Level of accuracy and attention to detail Experience working on a team Familiarity or experience with Google Suite Contact Center experience Prior experience and comfortability working and training in a remote setting Conditions Of Employment With The CDOR Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre‑employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State‑owned vehicle is responsible for maintaining a safe driving record and a valid driver license. Supplemental Information Equity, Diversity, and Inclusion Compliance The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. Reasonable Accommodation If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, View email address on click.appcast.io. Step Pay Program Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series. #J-18808-Ljbffr Colorado Department of Revenue