Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Position Overview

Looking for steady, meaningful work with a team that values you? Denise Burggraff State Farm is hiring a Customer Relations Representative in Moose Lake, MN offering dependable weekday hours, a supportive office environment, and benefits you can build on. As the first point of contact for our customers, you'll blend friendly service with helping people find the right coverage for their needs.

Responsibilities

• Serve as the first point of contact for customers by phone, in person, and by responding to voicemails and messages
• Provide prompt, accurate, and friendly service on calls and walk-in visits
• Conduct needs-based conversations to identify coverage gaps, and quote and write new policies across all lines (auto, home, life, and even pet insurance) once licensed
• Handle policy questions, billing inquiries, policy changes, and coverage updates accurately
• Schedule and confirm appointments for the agent and team, including reminder calls and texts
• Follow up consistently on renewals and reviews to support customer loyalty and retention
• Support agency marketing initiatives and campaigns
• Maintain accurate customer records in the agency system
• Assist with daily office operations, including processing payments, deposits, and mail

Qualifications

• Customer service, retail, or sales experience preferred but not required
• Willingness to obtain the required Property and Casualty license (we'll support you through the process)
• Strong communication and relationship-building skills with excellent listening and empathy
• Organized, proactive, and able to manage multiple tasks with strong follow-through
• Dependable, ethical, and solutions-focused with a positive, customer-first attitude

Benefits

• Base salary plus performance-based commission
• SIMPLE IRA retirement plan with employer match
• Health insurance
• Paid time off (vacation, sick, and personal days)
• Paid training and structured onboarding
• On-the-job training and coaching

Pay range: $45,000-$60,000 per year

 

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.