Travel Consultant I

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 700 associates throughout 180 locations in 8 countries and U.S. territories. What You'll Do Create and complete travel arrangements (air, hotel, car, rail) Ensure reservations are built according to client standards and preferences Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares Raise most complex bookings to more experienced staff Assignments include both routine and non-routine work Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date This position is primarily phone-based, requiring strong communication skills and comfort handling high call volumes What We're Looking For English fluent – written and spoken 2nd language a plus Thorough Good verbal and written communication skills Basic MS Office A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too Strong teamworking skills A positive, "can do" attitude Willingness to learn and grow! Critical thinking, communication skills, Quick learner, self efficient CWT accepts Military experience/certifications as a substitute for some requirements. Location Fort Riley, Kansas, United States For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies. The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. #J-18808-Ljbffr