Operations Manager

Overview MANAGERIAL (Y/N): Direct reports: 10-12. Total: OVERALL RESPONSIBILITIES Manage the overall facility operations that include coordination of operations/ rail/ customer service/ planning/ security activities with a focus on improving and sustaining values in quality services provided to customers. Ensure all operation duties are executed at a high level, minimizing issues related to health, safety, environment, people, quality, throughput, reliability, cost, and capital efficiency. Responsibilities Create a culture where safety and excellent environmental performance are recognized as values. Responsible for all operational activities which take place at OTC, to ensure execution, enhancement and improvement of day to day services provided in maximized production along with minimizing opportunities for customer claims, spills, leaks, releases, rework, contamination, injuries and accidents. Be sensitive to staff needs and provide a dynamic and well-trained staff that can respond to customer needs and specifications quickly, safely, and efficiently. Able to inspire a strong sense of teamwork and pride of workmanship in personnel supervised. Review, advise and execute disciplinary action, as required and in accordance with company policy, with the goal of holding people accountable using a firm, but fair attitude. Assist in the coaching and development of supervisors/employees in techniques to enhance and improve overall operations along with responsibilities for training subject matter, evaluation, and effectiveness of such training. Establish an operating culture that is procedure based. Ensure nonconformances are identified and captured in the company nonconformance system. Ensure facility changes are captured in the Management of Change system. The risks and hazards of the change are evaluated, the appropriate procedures are developed and employees are trained on the change. Ensure that a Pre-Startup Safety review is conducted prior to starting up any change. Originate inspection procedures, tests, directives, and documents needed to meet optimum levels of performance and quality control. Monitor “in-use” status and capability of all storage, transfer, and delivery facilities. Develop, implement, review and sustain systems that ensure terminal operates as designed. Review and assist in the development / implementation of procedures that are consistent with field operations coupled with best practices. Enforce compliance with current policies and procedures. Identify and implement cost improvement opportunities. Responsible for ongoing performance management and annual appraisals of direct reports. Ensure software systems are functioning properly and meet the needs of the specific purpose(s) and department(s). Coordinate with Sales and Accounting Departments to determine services rendered, costs, and processing of customer invoices. Coordinate Customer Service Department to ensure prompt and efficient fulfillment of customer orders and specifications. Coordinate with QHSE Department to assure compliance with all Company and governmental safety and environmental policies, rules, and regulations. Coordinate with Engineering / Maintenance Department to assure operating efficiency and integrity of all terminal systems and equipment. Serve as Facility Safety Officer, Emergency Response Coordinator, Qualified Individual, and Incident Commander for the OTC complex. Develop budget for the department and maintain that budget within its parameters. Follow company policies and comply with company regulations. Cooperate and support colleagues. Other Functions In case of absence, the employee’s supervisor will assume and/or assign responsibility for this position’s duties. Perform other job related duties as assigned. Participate in Operator training in safety, environmental, operational procedures, and other topics. Minimum Qualifications Four year Engineering degree required Prefer terminal and marine experience Minimum 3 years’ experience in managing people Prefer facility management experience Strong knowledge of chemical properties Strong leadership and communication skills Physical/ Mental Requirements Occasionally: ability to climb ladder to top of tanks; ability to board vessels via rope ladder; crawling; climbing; reaching overhead; crouching; kneeling; balancing; pushing or pulling; lifting or carrying 11 – 25lbs.; discriminating colors; using math/calculations Frequently: sitting; standing; walking (general); walking in or out of terminal, through turnstile, be able to evacuate terminal in emergency; bending over; grasping; repetitive use of hands/arms; repetitive use of legs; eye/hand coordination; fine manipulation; smelling; keyboarding/typing; understanding, assimilating, and drawing conclusions from information and data; producing unique or creative solutions to problems; receiving and transmitting information accurately using oral communications; receiving and transmitting information accurately using written communications; remembering details; making decisions; adjusting to changes; examining/observing details Continuously: talking; hearing; touching; seeing; maintaining stamina during workday; thinking analytically; concentrating on tasks; maintaining attention span during workday; using English language correctly Working Conditions Occasionally: irregular hours; respirator fit; hot/cold temperatures; work outside; electrical hazards; falling hazards/ wear safety harness; sharp objects/tools; working at heights; exposure to fumes, gases, odors; exposure to dirt, dust, grease, oil, mud; excessive noise exposure; wearing uniform; travel locally between two Houston office locations during the workday; traveling domestically Frequently: wear PPE; maintaining composure and professionalism under emotional stress; performing multiple tasks at the same time; working in difficult interpersonal situations; maintaining high level of energy and productivity through the workday Continuously: close proximity/potential exposure to hazardous chemicals, maintaining TWIC card #J-18808-Ljbffr