Assistant Store Manager - Operations

As an Assistant Store Manager of Operations, you will lead operational execution in a fast‑paced retail environment focused on efficiency, accuracy and a seamless athlete experience. Responsibilities Collaborates with the Store Manager to contribute to developing and executing full‑year business growth plans, including forecasting and planning 90+ days out. Ensures operational strategies support long‑term success and identifies opportunities in the store, validating key programs and processes (e.g., BOPIS, ship‑from‑store). Directly manages a team of Captains (Supervisors) and indirectly manages the broader store team through influence, coaching and development. Equips leaders to lead others effectively and fosters a high‑performing, inclusive team environment. Accountable for performance management, including development, annual reviews and promotional recommendations for the Captain team, and for holding all teammates accountable for compliance with policies and procedures, including disciplinary and termination recommendations. Upholds company merchandising and presentation standards by ensuring compliant execution of floor sets, signage requirements, price changes, inventory presentation and replenishment standards. Promotes, drives and leads company programs such as customer loyalty participation, warranty sales and private‑label credit‑card enrollment. Acts as a role model for service, selling and leadership behaviors that elevate the athlete experience. Models outstanding athlete experiences by anticipating athlete needs and providing clear, accurate and knowledgeable information about products and assortment. Demonstrates the ability to lead, execute and validate key training initiatives, including cross‑training leaders of others. Ensures all teammates are trained and equipped to deliver elevated athlete experiences; focuses on accountability through motivation, hands‑on coaching, regular exposure and stretch assignments; builds development plans in partnership with teammates. Partners with the Store Manager on long‑range management of the store workforce and approves Captain staffing plans. Oversees payroll and staff scheduling to align with budget goals and adapt to athlete traffic and sales trends, ensuring workforce flexibility and schedule effectiveness. Hires and builds strong teams by partnering closely with the Store Manager and Captain team to create targeted hiring strategies to actively source, recruit and interview potential teammates. Owns hiring decisions for the Captain population and is accountable for hiring and termination decisions for the hourly population, based on Captain recommendations. Coaches Captains on effective interviewing, hiring and team‑building practices. Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies. Ensures store safety, standards and operational procedures are upheld. Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to and enforces established policies and procedures related to safety, loss prevention and standard operating procedures, as well as laws and guidelines of external governing entities. Hold teammates who fail to meet or comply with expectations accountable. Qualifications High School Diploma or Equivalent. 1–3 years of experience. 1–3 years of retail management experience (or customer‑focused experience). #J-18808-Ljbffr DICK'S Sporting Goods, Inc.