Front Desk Position - day shift

Job Description

Job Description

Benefits/Perks

• Fix Scheduling
• Career Advancement Opportunities 
• Competitive Compensation

Job Summary
We are seeking a positive, friendly employee that has to have Weekend availability and fix schedulable for Fri, Sat, Sun & Mon might change with more days (But Not GTD.). Needs to have flexibility in schedule to work other shifts as fill in when needed. provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Must be able to work in a fast-paced environment and be able to handle stress in a positive manner. must have a current food handler permit.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications  

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds