E Commerce Manager / Admin Assistant

Job Description

Job Description

This role combines e-commerce management, administrative support, and reporting responsibilities to ensure smooth online operations and informed decision-making for finance and sales leadership.

Key Responsibilities

E-commerce Operations:

• Manage day-to-day online store activities, including product listings, pricing updates, promotions, and inventory coordination 
• Implement marketing strategies to drive traffic, conversions, and customer engagement 
• Monitor website performance, analyze sales data, and generate insights to optimize online revenue 
• Collaborate with marketing, customer service, and logistics teams to ensure seamless online operations 
  Administrative Support:
• Provide administrative assistance to the Director of Finance and Sales Operations, including scheduling, correspondence, and document management.
• Maintain accurate records of sales, inventory, and operational processes.
• Assist in preparing presentations, reports, and internal communications.
  Reporting and Analysis:
• Prepare regular reports on e-commerce performance, sales trends, and key performance indicators (KPIs) for the director 
• Track financial metrics related to online sales, including revenue, margins, and customer acquisition costs.
• Support data-driven decision-making by providing actionable insights and recommendations.

Required Skills and Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field preferred.
• Experience in e-commerce management, online retail, or digital marketing 
• Strong analytical skills and proficiency in reporting tools (Excel, Google Analytics, ERP systems).
• Excellent organizational, communication, and multitasking abilities.
• Familiarity with administrative processes and financial reporting.
• Knowledge of SEO, digital marketing, and e-commerce platforms (Shopify, Magento, WooCommerce) is a plus 

Reporting Structure

• Reports directly to the  Director of Finance and Sales Operations .
• Works closely with marketing, customer service, and IT teams to ensure alignment of e-commerce strategies with overall business objectives 

Work Environment

• In Office-based position.
• May require occasional collaboration with external vendors or attendance at industry events.
  This role ensures that e-commerce operations run efficiently while providing the director with accurate, timely insights to support strategic financial and sales decisions.