Care Coordinator

Veterinary Receptionist (Care Coordinator) - Holland Veterinary Hospital PetVet Care Centers' Holland Veterinary Hospital is currently seeking Care Coordinators to join their team! Within our organization, you will contribute to the success of a high‑performing animal hospital committed to delivering superior care and exceptional service. The role aligns closely with titles such as Veterinary Receptionist, Customer Service Representative, or Client Care Specialist. Positive Mission Our mission is to improve the lives of animals and people by providing compassionate care at every stage. Key Responsibilities Provides excellent customer service in-person, over the phone, and during high‑stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well‑being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions. Qualifications (Required) High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience. Previous experience in a veterinary setting. Knowledge of clerical procedures and ability to organize files and records. Excellent customer service skills, providing courteous and prompt assistance. Accurate cash handling and cashiering abilities. Strong multitasking skills with attention to detail. Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds. Schedule Monday‑Friday from 7:30 am–5:30 pm (rotating days, to be determined). What We Offer Medical, dental, and vision insurance. Paid Parental Leave (birth, adoption, foster). 401(k) with discretionary contribution. Team Member Pet Discounts. Emotional wellbeing support – including Calm app access and 24/7 EAP. CE stipends and career development resources. Grant Circle – a relief fund for team members facing personal hardship. Local hospital culture backed by national resources. EEO Statement PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V. Privacy Notice PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices. #J-18808-Ljbffr