Program Analyst

Summary

This position is located at the Kentucky Consular Center (KCC), Office of Domestic Operations, Visa Directorate, Bureau of Consular Affairs (CA/VO/DO) in Williamsburg, Kentucky. KCC activities improve the efficiency of overseas visa operations while strengthening U.S. visa and border security.

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Duties

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• Plans and conducts studies of program processes and systems to evaluate efficiency and effectiveness of operations for the Diversity Visa (DV) Program.
• Utilizes statistical and targeted data analysis methods to develop and provide data driven reports and recommendations to management on specific, actionable changes to established methods, practices, new tools, and technologies.
• Provides authoritative guidance; advising management on issues related to visa adjudication and processing, system interactions, process stages, fail-point identification, and fraud prevention capabilities.
• Conducts ongoing monitoring and review of program operations to ensure that production targets and quality standards are consistently being met by the unit.
• Serves as a Government Technical Monitor with responsibility for monitoring and overseeing technical performance and work performed on assigned contracts administered by the center.

Requirements

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Conditions of employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.
• Statement of Employment & Financial Interest required prior to appointment.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit:

Qualifications

Applicants must meet all the qualification requirements described below by the closing date of this announcement.

Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

• Experience utilizing data analysis, visualization, automation, and process management tools to design structured queries, generate original reports, and provide data driven recommendations.
• Experience with development, examination, investigation, adjudication, or authorization in relation to visa and/or immigration laws of the United States.
• Experience applying statistical sampling methodologies to monitor contractor performance.

There is no substitute of education for specialized experience for the GS-13 position.

Education

Education requirements do not apply to this vacancy announcement.

Additional information

• To request a reasonable accommodation for additional time on the timed sections of the assessment, please submit your request using the "Request a Reasonable Accommodation" button within the Assessment Application.
  For all other reasonable accommodations at the U.S. Department of State, please contact the Office of Accessibility and Accommodations (OAA) at View email address on click.appcast.io.
  OAA is responsible for reviewing and adjudicating reasonable accommodation (RA) requests for the Assessment Battery being used for this announcement. The following applies to all RA requests:
  • RA requests cover additional time on timed sections only.
  • Applicants submitting a RA request MUST attach supporting medical documentation signed by a licensed, treating medical provider. The documentation should describe the nature, severity, and expected duration of the condition, identify the relevant medical condition or diagnosis, and explain the basis for the requested extension. RA requests that do not contain supporting medical documentation attachments at the time of initial request may be subject to further review.
  • Note: the following documents do not, on their own, qualify for automatic approval of the RA request: Schedule A letters, VA benefits letters, or SSA letters.
  • Applicants MUST submit their application before the vacancy closes, even if pending an accommodation decision.
  • Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process.
  • Applicants will have 48 hours after their RA request is adjudicated to complete the assessment battery. Scores generated after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy.
  • If a different type of RA is needed, please contact OAA directly at View email address on click.appcast.io.
• If eligible, situational telework agreements may be permitted with supervisory approval.
• Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
• Veterans: Veterans' preference points are added to the passing score of candidates eligible for either 10-point or 5-point preference. Qualified veterans who have a compensable service-connected disability of at least 10% or more are listed at the top of a certificate regardless of score. Other 10-point and 5-point preference eligible veterans who meet the eligibility and qualification requirements are placed in score order. View information on veterans' preference on OPM's Fed Hire Vets website.
• Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's CTAP & ICTAP eligibility website for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.