Shift Coordinator - The Chocolatier

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Join the team at The Chocolatier Restaurant, Bar + Patio, a year round, full service restaurant located at Hersheypark. The Chocolatier serves up family fare with a fun spin, and hints of chocolate for lunch and dinner. The space features past and present pieces from the Hersheypark ride collection, one-of-a-kind views of neighboring attractions, and a second-story patio and bar. The Chocolatier celebrates the life and legacy of our founder, Milton S. Hershey, by continuing to bring people together for happiness, fun, and of course, chocolate. This position is responsible for supporting restaurant management and coordinating shifts. Additionally, it is responsible for directing and assisting the front of house team, maintaining communication between the front of house and the back of house, taking care of any employee and guest issues, customer interactions, enforcing brand standards, and financial accountability. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more! Job Duties (Duties marked with an asterisk are essential functions of this job):

• Supervise, train, and motivate employees; assign work in order to uphold customer service standards. Make corrections as necessary.*
• Supervise and coordinate employee shifts; manage employee breaks and shift changes; complete summary reports; assign work and ensure completion of all prep or closing work.*
• Perform all opening and/or closing duties. Complete opening/closing walk-throughs and oversee cash-out and other cash closing procedures.*
• Maintain presence on floor to observe processes and make recommendations on process improvements to enhance efficiency, safety, productivity, and profitability.*
• Maintain fast, accurate and outstanding service, ensure an excellent customer experience, respond to guest concerns, and make sure all products are consistent with company standards.*
• Draft and write weekly schedules based on direction from management, staffing needs, and employee availability.*
• Provide backup to manager and act as team player to support other employees in completing tasks.
• Oversee and ensure proper cash handling, cleaning, sanitation, service, and food preparation.*
• Maintain knowledge of restaurant offerings and promotions. Assist guests by answering questions and making recommendations.*
• Perform other duties as assigned.

Qualifications:

• Minimum of 1 years of related experience.
• Industry Experience - Food & Beverage, Hospitality/Tourism, Retail, Other
• Minimum of 1 year supervisory experience.
• 18 years of age or older.
• Post-Employment - ServSafe Handler and RAMP Certifications

Knowledge, Skills, and Abilities:

• Skilled in the use of Microsoft Office applications, including Excel and Word.
• Excellent communication skills (both verbal and written), problem solving, time management, and decision making skills.

Job Demands: While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (< 33%)
• Reaching Forward Frequent (34-66%)
• Climbing Stairs Frequent (34-66%) (ft maximum height)
• Lifting Frequent (34-66%) (50 lbs maximum weight)
• Reaching Overhead Frequent (34-66%)
• Finger Dexterity Occasional (< 33%)
• Hand/Eye Coordination Occasional (< 33%)
• Stooping Frequent (34-66%)
• Bending Frequent (34-66%)
• Sitting Occasional (< 33%)
• Standing Constant (>67%)
• Walking Constant (>67%)
• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.