Customer Service Representative

Base Pay $20.00 / Hour Employee Type Full Time Contact information Name Kaitlyn Ward Description Customer Service Representative Office Location What We Are Looking For GVEC is looking to hire you for the position of Customer Service Representative to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As a Customer Service Representative, you will helpbe responsible for serving both GVEC electric and internet members and customers by phone and in person, assisting with any questions or concerns they may have. Your Pay The minimum starting pay for this role is $20.00/hr plus bonuses that are tied to a multitude of organizational benchmarks set forth annually. Pay will be determined by skills, qualifications and experience. How You’ll Help Receiving and posting payments Handling mostly inbound phone calls Listening and resolving concerns Entry level Internet Technical troubleshooting Promotion of other cooperative services Experience/Skills You’ll Need Excellent verbal and written communication skills with the ability to convey information clearly and confidently Excellent problem-solving skills - able to effectively troubleshoot minor issues independently Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment Self-motivated individual with a strong work ethic. Able to work independently with impeccable sense of integrity Team player with the resolve to provide and take constructive criticism that helps evolve the team Minimum high school diploma Must be willing to work a shifting work schedule including some evenings and Saturdays as needed as operational hours are 7:30 am – 5:30 pm Mon-Fri Proficient with PC and Internet Able to work on-call shifts in support of outages Occasionally work in other office locations Preferred Experience/Skills Our Purpose and Culture GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results. We are a team of high achievers who hold each other accountable in exceeding our customers’ expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork, and support, resulting in employees surrounded by coworkers who are dependable. We focus on accomplishing our goals with an outward mindset: being mindful of how our work and actions impact others, as well as seeing people for who they are and the unique value their perspective brings to us as a whole. Medical Plans 10% 401K Match Financial Incentives and Rewards Wellness Program Paid Vacation Paid Holidays Employee Development Community Impact Work-Life Balance Application Deadline: September 3 , 2026 Visit us on Glassdoor to see what our employees are saying about us! #J-18808-Ljbffr Theuniversityunion