Access Associate

Job Title : Access Associate Department : Rochester ENT Location : WNY - REED EYE - GREECE - 2345 Ridgeway Avenue Rochester, NY 14626 Hours Per Week : 40 - Full-time Schedule : 7:45-5 Monday, Wednesday, Thursday, Friday 7:45-6 Tuesday. Depends on if the employee will open or close the office. We alternate closing on Tuesdays. SUMMARY In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs. RESPONSIBILITIES Manages incoming calls while providing necessary information. Greeting of patients and/or their representatives and providing direction as needed. Scheduling and/or prescheduling patient appointments. Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy. Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements. Verification of insurance eligibility/coverage and obtaining necessary precertification's/authorizations when applicable. Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable. Reviews charges in charge review WQs for completeness and accuracy. Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy. Communication with external customers such as but not limited to; payers, physician offices and other departments. Accurately sets up new patient record via Care Connect. If qualified, may be asked to interpret on occasion. Performs other duties as assigned. *RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

REQUIRED QUALIFICATIONS NA

PREFERRED QUALIFICATIONS Associate degree One year of customer service experience Intermediate computer skills Excellent customer service and communication skills PHYSICAL REQUIREMENTS S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $17.85 - $20.00

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