Assistant Manager

Pay Range: $14.42 – $24.42 Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay. Overview of Position: They work to exceed customer expectations, foster an ethic of teamwork, develop staff members’ abilities and competencies, and achieve the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager. Principal Duties and Responsibilities: Customer Service Serve as a role model for customer-first behaviors according to company standards Build a team of customer-focused employees through coaching and measurement Handle difficult customer situations professionally Handle any customer complaints/concerns Respond to customer inquiries on a timely basis Ensure all products meet Krispy Kreme quality standards Sales Direct and manage store sales efforts, which may include Hot Light times, DSD promotions, retail sales, fundraising, up-selling, and route sales Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals Production Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance Understand and implement store quality control procedures, including standards Coordinate production schedules to meet customer demands and minimize labor hours Inspect, troubleshoot, and assess any production or equipment problems Safety and Sanitation Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR’s, etc. Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc. Equipment Oversee proper upkeep of store facility and equipment Personnel Assist the General Manager in recruiting, hiring, training, and dispute resolution Supervise all shift personnel Build a team of customer-focused employees and foster teamwork Demonstrate leadership in employee development, including that of Key Staff Assist in communicating to store employees and enforcing all store policies, standards, and practices Accounting Assist General Manager in completing and managing income and expense budgets, including accounts/receivable, profit and loss, etc. Assist General Manager in completing required corporate reporting documentation, both financial and operational Manage company resources responsibly including, inventory control Manage financial duties Protect company assets Leadership Communicate and model company standards and policies Implement efficiently and effectively directives from store, corporate, and divisional management Develop and maintain store organization to promote efficient operations Interface with corporate office personnel Essential skills and Experience: High school required Experience with sales, management, production, and customer service Strong communication, organizational, and leadership skills Pleasant disposition, sociable, accommodating nature, and enthusiasm Self-motivation, creativity, and adaptability Basic computer, telephone, and fax knowledge Most stores offer full-time positions (40+ hours/wk) Completion of Krispy Kreme Management 101 training Must meet Krispy Kreme driving standards (three year clean driving) Pass a pre-employment drug screen and criminal background check Nonessential skills and Experience: Post Secondary Education strongly preferred Physical Demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity Carrying Standing Writing Bending Stooping Grasping Twisting Sitting Filing documents Walking Driving Sweeping Lifting Pushing/pulling Using telephone and fax machines Communicating with customers and co-workers Physical Requirements Lifting up to 75 pounds occasionally Physical activity is sporadic Involves periodic travel Working Conditions: The worker is subject to inside and outside environmental conditions. #J-18808-Ljbffr