General Manager

Job Description

Job Description

Overview:
Freddy’s is more than your average burger joint—it’s where great food meets genuine hospitality. As a Freddy’s General Manager, you’ll lead a fast-paced, high-quality kitchen and front-of-house team to deliver an unforgettable guest experience. You’ll be responsible for operations, financial performance, training, and developing future leaders within your restaurant. 

Key Responsibilities: 

OPERATIONS 

• Manage all aspects of restaurant operations including drive-thru, dine-in, and delivery service.
• Monitor service levels to ensure that Freddy’s standard of speed, friendliness, and food quality is consistently met.
• Track daily sales and deposits, manage cash handling procedures, and ensure accurate reconciliation of all transactions.
• Maintain a safe, clean, and well-organized environment inside and out.
• Maintain all records and ensure compliance with health, safety, and labor regulations.

MANAGEMENT 

• Hire, train, and onboard new team members with a focus on Freddy’s friendly and energetic culture.
• Provide ongoing coaching and performance reviews to develop Assistant Managers and Crew Leaders.
• Handle employee relations, scheduling, payroll approvals, and disciplinary matters.
• Control labor costs and food waste while maintaining ideal staffing levels for peak hours.
• Lead execution of promotions, LTOs, and seasonal initiatives.

LEADERSHIP 

• Inspire and lead your team by setting the tone and bringing enthusiasm every shift.
• Solve problems on the spot and respond to guest feedback with professionalism and urgency.
• Communicate clearly with all levels of staff and foster an open, supportive work environment.
• Participate in regular manager calls and meetings, ensuring your location is aligned with company goals and standards.
• Create a “Freddy’s family” culture where people enjoy working and growing.

Work Requirements: 

• Willingness to work nights, weekends, and holidays as required.
• Ability to lift 30+ lbs and stand for long periods.
• Must be passionate about the guest experience and leading a team in a fast-paced environment.
• ServSafe certification or local equivalent required.