Training & Coaching Officer

Training & Coaching Officer

Location: Tennessee

Work Arrangement: Hybrid

Job Type: Contract

Interview/Selection: As per client process Important Requirement

Bachelor's Degree must be uploaded along with the resume. Candidates without a copy of their Bachelor's Degree may not be considered.

Position Overview

We are seeking qualified Training & Coaching Officers to support the delivery of comprehensive Pre-Service and Specialty Training to newly hired Department of Children's Services (DCS) staff.

The Training & Coaching Officer will also serve as an information liaison for new hires throughout onboarding and Pre-Service training. The ideal candidate will have direct child welfare field experience combined with strong training delivery and coaching skills, along with an understanding of trauma-informed care and the DCS Practice Model .

Key Responsibilities

• Deliver Pre-Service and Specialty Training to newly hired DCS staff.
• Provide training covering:
  • Fundamentals of Child Welfare
  • CPS
  • Foster Care
  • Juvenile Justice
  • Trauma-informed case management practices
  • DCS Practice Model and Practice Wheel
  • Engagement, Teaming, Assessment, Planning, Implementation, Tracking, and Adjusting
  • Self-care strategies
  • Motivational Interviewing techniques
• Provide coaching and feedback to new hires based on field observations and identified practice gaps.
• Facilitate Mentor Certification Programs .
• Proctor Pre-Service assessments and support evaluation activities.
• Participate in Case Panel Presentations.
• Participate in Simulation Lab activities, depending on location.
• Provide web-based technical assistance and support for virtual training.
• Utilize Microsoft Teams and other digital platforms to conduct and support training.
• Collaborate with training team members, program leadership, and regional leadership to ensure consistency and quality in training content and delivery.
• Serve as an information liaison and resource for new hires during onboarding and Pre-Service training.
• Travel as required for training, coaching, and field observation activities.

Required Qualifications

• Bachelor's Degree required.
• Copy of Bachelor's Degree must be submitted with the resume.
• Minimum 1 year of direct child welfare field experience , such as:
  • Case Management
  • Child Welfare Investigations
  • Foster Care
  • Juvenile Justice
• Minimum 1 year of experience in training delivery, adult education, or staff development .
• Proficiency with Microsoft Teams and other virtual training tools .
• Strong communication, facilitation, presentation, and organizational skills.
• Ability to provide effective coaching and feedback.
• Ability to work independently and collaboratively in a fast-paced and evolving environment.

Preferred Qualifications

• Experience delivering training in a government or human services setting .
• Certification or coursework in:
  • Trauma-Informed Care
  • Motivational Interviewing
  • Adult Learning Principles

Work Conditions

• Hybrid work environment with both remote and on-site responsibilities.
• Travel is required for in-person training, coaching sessions, and field observations.
• Mileage reimbursement is available.