Network Operations Center (NOC) Analyst

Join Mitsubishi UFJ Financial Group

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary

We are seeking a proactive and innovative NOC Analyst to join our dynamic team. The ideal candidate is not only skilled in monitoring and troubleshooting but is always looking for better ways to solve problems using available tools and automation. This role supports a major global financial organization, with a primary focus on operations in the United States, Canada, and Latin America.

Key Responsibilities

• Monitor and respond to network and infrastructure alerts using tools such as SolarWinds, ensuring optimal performance and reliability for critical financial systems.
• Provide Tier 1 and Tier 2 support for Windows servers and related technologies.
• Automate NOC functions using scripting (PowerShell, Python) and tools like Power Automate to improve efficiency.
• Host and manage incident resolution calls on a 24/7 basis.
• Maintain and update weekly and monthly NOC reports.
• Support Active Directory services for secure and efficient user access.
• Respond to alerts, incidents, and service requests promptly to minimize downtime.
• Collaborate with cross-functional teams to escalate and resolve complex issues impacting financial systems.
• Perform routine checks on network equipment and configurations.
• Create and maintain accurate documentation (Runbooks, Procedures) for incidents and preventive measures.
• Follow established incident response and escalation procedures aligned with financial industry standards.
• Use tools such as Microsoft Office, Teams, ServiceNow, xMatters, SecureCRT, WebEx, and others for communication and collaboration.
• Contribute to continuous improvement of NOC processes and procedures.
• Stay current with industry trends and emerging technologies to enhance monitoring and automation capabilities.

Required Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 1–2 years of experience in a NOC or similar role supporting network and Windows server environments.
• Strong understanding of networking protocols, hardware, and Windows server administration.
• Experience with Active Directory and secure user access management.
• Familiarity with tools such as SolarWinds, ServiceNow, xMatters, Microsoft Office, Teams, SecureCRT, WebEx.
• Scripting experience (PowerShell, Python) and automation mindset.
• Excellent problem-solving and analytical skills, with attention to detail.
• Ability to work in a fast-paced, 24/7 operational environment.
• Strong communication skills for both technical and non-technical audiences.
• Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft) are a plus.

Preferred Attributes

• Experience with Power Automate and leveraging Copilot for productivity.
• Familiarity with financial industry compliance and security standards.
• Demonstrated ability to innovate and improve processes using technology.

Education:

•Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

"Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position."

The typical base pay range for this role is between $83K - $115K - depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.