Restaurant Manager

Restaurant Manager

Our Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team, delivering great guest experiences and operational excellence. They help to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Ability to perform all responsibilities of restaurant team members
• Leading team meetings
• Delivering training to restaurant team members
• Ensuring brand standards, recipes and systems are executed
• Creating and maintaining a guest focused culture in the restaurant
• Reviewing guest feedback results and implement action plans to drive improvement
• Communicating restaurant priorities, goals and results to restaurant team members
• Executing new product roll-outs including training, marketing and sampling
• Maintaining a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Controlling costs to help maximize profitability
• Completing inventory on a periodic basis as determined by Franchisee
• Completing weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Ensuring restaurant budget is met as determined by Franchisee Manages cash over / short in restaurant and ensures team members are following franchisee's cash management policies
• Engaging with Dunkin' Brands Field Operations team as appropriate
• Recruiting, hiring, onboarding and developing restaurant team members
• Planning, monitoring, appraising and reviewing employee performance
• Coaching restaurant team members to drive sales, improve profitability and guest satisfaction

We Offer:

• Base salary of $45,000 to $55,000 annually
• Bonus Program -- paid monthly
• Medical, dental and vision insurance
• Paid time off
• Growth and development
• Incentives and contests

Education/Experience:

• Basic computer skills
• Basic math and financial management
• Previous management experience in retail, restaurant or hospitality
• Knowledge of Key Performance Indicators (KPIs) in restaurants
• High school diploma or GED.

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude. Willingness to learn and embrace change
• Ability to train and develop a team Guest focused
• Time Management Problem solving Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable) Wearing a headset (if applicable) Working in a small space

2020 DD IP flolder LLC. All rights reserved. This template is provided to Dunkin' franchises to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.