Patient Registrar - Pulmonary Practice - NYP/Westchester Medical Group - Bronx, NY

Patient Registrar - Pulmonary - Days - Westchester Medical Group - Bronx, NY

NewYork-Presbyterian Medical Groups (NYPMG) are part of the physician enterprise of NewYork-Presbyterian, one of the nation's most comprehensive academic health care delivery systems affiliated with two world-renowned medical schools. Through primary care and multispecialty medical practices, the physicians and other health care professionals of NYPMG, in collaboration with ColumbiaDoctors and Weill Cornell Physicians, provide families with high quality, patient-centered care close to home in the New York metropolitan area.

In this role, the Patient Registrar is responsible for registering, scheduling, and obtaining pre-certification and authorization for patients to ensure payment from a third-party payer.

Responsibilities will include:

• Greets and registers patients in a tactful and courteous manner. Obtains all pertinent patient demographic and insurance information and enters it into the appropriate system.
• Demonstrate an understanding of the access mission, including but not limited to supporting new patient growth, referral conversion processes, and utilization of online scheduling and digital access tools.
• Schedules and maintains daily appointments schedules taking into consideration availability of resources. Sets up practice for efficient management of appointment flow (e.g., Medical Records received, charts, and supporting materials are available and organized in advance).
• Collaborates with other departments to coordinate multi-appointment scheduling processes as required by the service line or specialty.
• Assist patients in navigating their healthcare journey by coordinating care and collaborating effectively with internal teams, external departments, and hospital partners as appropriate.
• Support timely patient access, communication, and efficient care delivery across all patient touchpoints.
• Prepares required documentation, including authorizations, physician requisitions, diagnostic testing requisitions, and transportation reimbursement forms. Verifies and documents third-party eligibility, determines patient financial responsibility, and obtains authorizations, as applicable
• Notifies patients of financial responsibility and establishes payment arrangements according to financial policies prior to the date of service. Obtains Advance Beneficiary Notices (ABNs) from patients for potential self-pay services, as applicable.
• Collects co-payments and other patient payments, issues receipts for hospital and professional services, and accurately records financial transactions, as appropriate. Reconciles daily cash collections in accordance with established procedures.
• Monitor and resolve EMR workflow items, including but not limited to pools, inboxes, and secure messaging.
• Maintain awareness, collaboration, entry and communication of physician call schedules during working hours and after office hours, which may or may not be limited to Epic Call Schedule entries and vendor communications.
• Reports KeepSafe incidents, as applicable.
• While assigned to a primary practice location(s), may be required to provide coverage at other office sites based on operational needs.
• Performs other job-related duties as assigned

This is a full-time Monday-Friday position; hours varied between 8:00AM 5:00PM, overtime as needed located at 1200 Waters Place, Bronx, NY.

Required Criteria:

• High School diploma or GED

Preferred Criteria:

• Experience working in a busy practice or other healthcare setting.
• EPIC
• Knowledge of health insurance benefit requirements.
• Bilingual - Spanish

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$34.30-$40.55/Hourly

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.