Optical Sales Associate

Job Description

Job Description

Company: Atlantic Eye Associates

Locations: Hampstead, NC

Compensation & Benefits:

• Competitive Pay (Based on Experience)
• Health Insurance
• Paid Time Off
• Paid Holidays
• 401K match
• Professional Development
• Monday–Friday Schedule
• Stable, Growing Private Practice
• Help Patients Look Great, See Clearly, and Love Their Eyewear.

Atlantic Eye Associates is seeking a customer-focused, knowledgeable Optician to join our team in Hampstead, North Carolina.

As an Optician, you'll help patients select eyewear that complements their vision needs, lifestyle, and personal style. You'll educate patients on lens technologies, verify prescriptions, perform optical measurements, adjust and repair eyewear, and ensure every patient leaves confident in their purchase.

If you enjoy sales, customer service, relationship building, and helping people improve their vision, we'd love to meet you.

What You'll Do:

• Optical Sales & Patient Care
  • Welcome patients into the optical department.
  • Interpret eyeglass prescriptions.
  • Recommend frames, lenses, and lens enhancements based on patient needs.
  • Educate patients on:
    • Progressive lenses
    • Anti-reflective coatings
    • Blue light protection
    • Photochromic lenses
    • Polarized lenses
    • Specialty lenses
  • Deliver an exceptional customer experience throughout the eyewear selection process.
• Optical Measurements
  • Take accurate measurements including:
    • Pupillary Distance (PD)
    • Segment Heights
    • Optical Center Measurements
  • Verify prescriptions and ensure finished eyewear meets quality standards before dispensing.
• Frame Adjustments & Repairs
  • Perform frame adjustments for comfort and proper alignment.
  • Replace screws, nose pads, and temples.
  • Complete minor repairs.
  • Coordinate manufacturer warranty repairs when needed.
• Insurance & Administrative Duties:
  • Verify vision insurance benefits.
  • Explain patient financial responsibilities.
  • Process eyewear orders.
  • Maintain accurate patient records.
  • Coordinate with optical laboratories regarding orders and remakes.
• Inventory & Merchandising
  • Maintain attractive frame displays.
  • Keep the optical department clean and organized.
  • Monitor frame inventory and reorder as needed.

Qualifications:

Required:

• High School Diploma or GED.
• Previous Optician experience.
• Strong customer service and communication skills.
• Sales experience.
• Strong attention to detail.
• Computer proficiency.
• Ability to multitask.
• Professional appearance.

Preferred:

• ABO Certification or willingness to obtain certification.
• Experience processing vision insurance.
• Knowledge of ophthalmic lenses and frame styling.
• Optical sales experience.
• EMR or optical software experience.

What Success Looks Like:

Successful Opticians:

• Deliver exceptional patient service.
• Build long-term patient relationships.
• Consistently recommend lens options that improve patients' visual outcomes.
• Maintain accurate measurements and documentation.
• Minimize remakes and dispensing errors.
• Work collaboratively with doctors, technicians, and front office staff.
• Maintain a welcoming, organized optical department.

Why Atlantic Eye Associates?

• Established private practice
• Loyal patient base
• Supportive team environment
• Opportunities for career growth
• Modern technology
• Ongoing training and professional development

If you're passionate about helping patients see clearly while delivering an exceptional customer experience, we'd love to welcome you to our team.

Atlantic Eye Associates is proud to be an Equal Opportunity Employer.