Client Relations Specialist - iWorQ

Client Relations Specialist

iWorQ system in Logan, Utah is looking for a Client Relations Specialist to join our team. This role is essential to customer satisfaction and retention. You'll support government clients by answering questions, configuring software, hosting virtual trainings, and resolving issues. If you enjoy helping people, learning new software, and building strong client relationships, we'd love to hear from you. iWorQ is a fast-growing Software as a Service (SaaS) company that supports municipal government agencies across the U.S. With more than 2,000 customers and a best-in-class Net Promoter Score (NPS) of 82+, we are known for our dedication to customer success and long-term relationships.

Responsibilities:

• Provide technical support for iWorQ's government software via phone and email
• Answer client questions and make account updates as needed
• Host virtual trainings for new and existing customers
• Track, troubleshoot, and follow up on customer issues and bugs
• Import and assist with customer data requests
• Complete client follow-up and move-out calls/emails
• Interact with clients through inbound and outbound calls
• Collaborate with internal teams and complete additional tasks as assigned

Performance Expectations:

This position is evaluated regularly based on company needs. Current expectations include:

• Complete 20 Quarterly Follow-Up (QFU) calls per week
• Send 2 client referrals per week to the Client Sales team
• Lead 2 virtual client trainings per week
• Complete all assigned client move-out calls/emails weekly
• Respond promptly and professionally to all client follow-ups
• Continue learning iWorQ applications and supporting team goals

Qualifications:

• Bachelor's degree in Communications, Business, or a related field (preferred)
• Previous phone-based or virtual customer service experience
• Excellent verbal and written communication skills
• Strong time management and organizational skills
• Comfortable learning and working with new software
• Proficiency in Microsoft Office

Schedule:

• Monday-Friday | 8AM-5PM
• On-site

Why Work at iWorQ?

• Stable, full-time schedule with no nights or weekends
• In-office collaboration in Logan, Utah
• Supportive team environment
• Opportunity to build meaningful relationships with customers
• Work with the best customers in local government

Benefits:

• Insurance Benefits: Health | Dental | Vision
• Life and Accidental Insurance
• Paid maternity and paternity leave after 12 months
• Paid Time Off
• Paid Holidays
• Roth IRA contribution matching program

Compensation

• Annual salary of $45,000

Since 2001, iWorQ has been a pioneer in SaaS solutions for city and county governments. Today, we provide over 20 highly configurable applications that help municipalities manage permitting, planning, code enforcement, work orders, inspections, fleet tracking, and more, all securely hosted on AWS GovCloud. Our commitment to customer success is reflected in our world-class NPS score of 80+. Learn more about iWorQ at iworq.com

We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.