IT Support Technician :: On-Site Midway, TN

Job Description

Job Description

IT Support Technician

Location: On-Site - Midway, TN 
Duration: Permanent

About the Role

We're looking for an IT Support Technician to provide hands-on technical support across our organization. This role is ideal for someone who enjoys troubleshooting, helping end users, and working with a variety of technologies including Windows systems, Microsoft 365, mobile devices, printers, and production-floor technology.

What You'll Do

·        Provide Tier 1/Tier 2 support for hardware, software, and user access issues

·        Troubleshoot Windows laptops and desktops

·        Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, and Excel

·        Configure and support mobile devices (iOS & Android)

·        Install and troubleshoot printers, scanners, barcode scanners, and barcode printers

·        Assist with Active Directory user account administration

·        Deploy and image workstations and devices

·        Support connectivity issues involving IoT devices, PLCs, and related production technology

·        Track IT assets and maintain accurate documentation

·        Create knowledge base articles and document resolutions

Required Skills

• Windows Desktop & Laptop Support
• Microsoft 365 Support
• Active Directory User Administration
• Mobile Device Support (iOS/Android)
• Printer & Peripheral Troubleshooting
• Hardware & Software Troubleshooting
• Ticketing/Help Desk Support
• Device Imaging & Deployment
• Network Connectivity Troubleshooting
• Strong Customer Service & Communication Skills

Preferred Experience

·        IT Help Desk or Service Desk experience

·        Manufacturing environment experience

·        SaaS application support

·        Barcode scanners and barcode printers

·        IoT, PLC, or production-floor technology support

·        IT asset management and inventory tracking

Don't Apply If

·        You do not have hands-on Windows support experience.

·        You prefer purely remote work.

·        You are not comfortable supporting end users in person.

·        You have limited interest in troubleshooting hardware and software issues.

Ideal Background

·        Associate degree in Information Technology or related field OR equivalent practical experience

·        1–2+ years of IT Support, Help Desk, or Service Desk experience

·        Experience supporting office users in a professional environment