Banquet Server

Operations Manager

At Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible. The Homewood Suites by Hilton Houston-Woodlands, managed by Moody National Management LP is currently looking for an Operations Manager to join our team. All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).

Summary: The Banquet Server provides guests with the highest standards of food and beverage service at all functions.

Essential Functions:

• Ability to read BEO and complete setup.
• Set tables in assigned area or check to see that they have been set correctly and uniformly, using clean, pressed linen without rips, stains, or tears clean unspotted glassware.
• Address all guest questions regarding menu for each function. Maintain knowledge of all major ingredients and preparation methods for each item served.
• Greet and serve guests following brand policies and procedures regarding the service of food and beverages.
• Keep assigned station neat and clean during service. Constantly patrol assigned station, checking on guests, refilling water and coffee, removing service items and condiments per established policies and procedures.
• Assist with set-up and breaking down buffet or other special food service tables and equipment.
• Set-up, serve, and/or breakdown coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
• Complete any assigned side work, such as refilling condiments, sorting linens, hanging/storing drapes, cleaning/storing serving equipment etc.

Skills:

• Excellent time management skills and ability to multi-task and prioritize work
• Strong customer service skills with a friendly and approachable demeanor.
• Ability to work well independently and in a team environment

Competencies:

• Action Oriented – Takes initiative. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Aggressive Customer Service – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dependability – The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time with minimal supervision. The degree to which the employee is reliable, trustworthy, and persistent.
• Productivity – Manages workload, works efficiently, meets goals and objectives.
• Work Quality - Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; facilitates a learning environment leading to the most efficient and effective work processes.

Education and Experience:

• High School education or equivalent work experience
• Experience in food services is highly desirable
• All positions must also complete any additional training required by manager or as assigned by the Brand or Moody.

Licenses & Certifications:

• Food Preparation / Food Handling certification (or ability to obtain) to comply with applicable state and local ordinances and brand policies.

Physical Demands & Work Environment:

• Exposure to extremely hot food and beverages.
• Exposure to and use of chemical cleaning solutions.
• This position works indoors but may be required to go outdoors occasionally.

Travel Required: No.