Field Supervisor

Job Description

Job Description

Job Title: Field Supervisor
Department: Security
Reports To: Director of Operations / Regional Manager
Location: Field-Based

Job Summary

The Field Supervisor is responsible for overseeing day-to-day field operations and ensuring security personnel are properly staffed, trained, licensed, and compliant with company policies and client requirements. This role serves as a liaison between field staff, clients, and senior management to maintain high-quality security services.

Essential Duties & Responsibilities

Operations & Staffing

• Oversee daily field operations across assigned client sites
• Ensure all posts are properly staffed and covered
• Conduct regular site inspections and performance evaluations
• Respond to emergencies, incidents, and call-offs

Personnel Management

• Supervise, coach, and evaluate of security officers
• Enforce attendance, communication, uniform, and conduct standards
• Assist with hiring, onboarding, training, and disciplinary actions
• Maintain consistent communication with field personnel

Compliance & Reporting

• Ensure compliance with local, state, and federal security regulations
• Verify and maintain required licenses and certifications
• Review incident reports, daily activity logs, and documentation
• Support investigations and corrective actions

Training & Quality Control

• Ensure personnel meet licensing and training requirements
• Conduct quality assurance audits
• Recommend operational and training improvements

Administrative Duties

• Assist with scheduling & timekeeping
• Coordinate with HR on employee documentation
• Prepare operational reports for management

Required Qualifications

• Minimum 3–5 years of experience in security operations or field supervision
• Proven leadership and personnel management skills
• Strong communication, organizational, and problem-solving abilities
• Ability to work flexible hours, including nights, weekends, and holidays
• Valid driver’s license and reliable transportation

Licensing & Certification Requirements (Required)

• Active Guard Card in good standing
• Valid License to Carry / Firearms Permit as required by state law
• Ability to maintain all required licenses throughout employment
• CPR / First Aid certification (preferred or required within designated timeframe)

Preferred Qualifications

• Prior law enforcement experience (local, state, or federal)
• Prior military service (any branch), especially in leadership or security roles
• Experience managing armed security personnel
• Knowledge of emergency response protocols

Physical & Work Requirements

• Ability to stand, walk, and patrol for extended periods
• Ability to respond quickly in emergency situations
• Ability to lift up to 25–50 lbs
• Field-based role with some administrative office duties

Performance Expectations

• Reliable attendance and consistent communication
• Compliance with licensing and regulatory requirements
• Professional conduct and leadership at all times
• High-quality service delivery and client satisfaction