Milieu Manager (Nursing) (Santa Rosa)

Milieu Manager

Formerly Aurora Santa Rosa Hospital, SRBHH was opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, this hospital consists of 144 acute psychiatric inpatient beds.

Santa Rosa Behavioral Healthcare Hospital (SRBHH) is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care.

Conveniently located in the North Bay, SRBHH serves adolescents and adults. We treat both mental health and co-occurring psychiatric and substance abuse conditions.

Position Title: Milieu Manager

Pay Range: $37-$44 Per Hour

Reports To: Director of Nursing

Description of Position:

The Milieu Manager supports the nursing staff and oversees the MHTs/Lead MHTs on the floor in maintaining a therapeutic milieu by performing routinely assigned tasks and carrying out patient care activities within the scope of training and experience. Supports a therapeutic setting; ensures safety and well-being of patients.

Key Responsibilities:

• Assists in the planning, facilitating and evaluating of MHT activities with oversight of unit safety and programming.
• Continually monitors and enforces compliance with unit/program rules.
• Demonstrates the ability to employ de-escalation and therapeutic interventions as needed.
• Responsible for management of the patient environment and oversight of completing unit safety checks.
• Available to staff, providing regular performance training and feedback; develops professional skills and encourages growth.
• Complete and deliver reviews as assigned for MHT's and MHT Leads.
• Assists in training, planning, facilitating and evaluating of MHT activities with oversight of unit safety and programming.
• Provides structure and safety to the milieu environment as directed by hospital and unit procedures.
• Assists with New Employee Orientation, assists with development of MHT career track and participates in the development and selection of MHT and MHT Lead preceptors.
• Completes training, certification and re-certification, as well as tracking for annual compliance utilizing HWC, or the facility's current approved training program for verbal de-escalation and manual holds, as deemed necessary by the Director of Nursing, to assist the education department.
• Conducts video review and provides education and coaching for improper technique.
• Engages in verbal de-escalation and manual holds to model appropriate technique, initiates debriefing and fosters environment for training, education and technique improvement.
• Participates in observation, data collection and reporting, compliance monitoring, process improvement, tracking and documentation for Quality Assurance and Performance Improvement.
• Assists with quality measures to improve healthcare quality and safety in the Nursing DepartmentUnit assignment as an MHT, if deemed appropriate by the Director of Nursing.
• Provides services that support MHTs, nurses, clinical services staff, activity therapists, and other departments in various activities.
• Acts in the best interest of the patient and Santa Rosa Behavioral Healthcare Hospital at all times.
• Carries out clerical and administrative assignment to support patient care and department and organization operations.
• Completes orientation and competency assessments as required for position.
• Assists in providing education, orientation and competency completion with MHT's and MHT Lead's.
• Upholds the Organization's ethics and customer service standards.
• This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of Santa Rosa Behavioral Healthcare Hospital.
• Assists in shadowing MHT's and MHT Lead's, as assigned.
• Participates in MHT and MHT Lead interviews, as assigned.
• Other related duties, as requested.

Northern California Behavioral Health System