Director, Process Assurance

Director of Process Assurance The Director of Process Assurance is responsible for leading the design, implementation, and continuous improvement of operational control processes across Assurant’s Global Lifestyle business. This role ensures strong governance, risk management, and compliance by establishing robust control frameworks, documentation standards, and review practices aligned with strategic business objectives. This will be a hybrid role based out of Lewisville, Texas, Atlanta, Georgia, Miami, Florida or Nashville, Tennessee. Key Responsibilities Control Framework & Process Governance – Establish and maintain robust business process controls, identify key risks, controls, and ownership to ensure compliance with internal standards. Process Improvement & Risk Mitigation – Evaluate effectiveness of existing processes and controls, identify gaps and opportunities for optimization, and partner with business leaders to develop and execute risk mitigation and remediation plans. Business Partnership & Strategic Alignment – Collaborate cross‑functionally with operations, finance, legal, compliance, and client relationship teams to align control environments with business needs, acting as liaison between internal teams and clients on process control initiatives and requirements. Audit Oversight & Compliance – Lead engagement with external auditors for SOC audits, define scope, coordinate resources, oversee audit execution, review and approve audit reports, and ensure remediation actions are completed within agreed timelines. Leadership & Team Development – Build, lead, and scale a high‑performing Process Assurance team, including coaching, mentoring, career development, and fostering a culture of continuous learning. Project Leadership & Operational Excellence – Lead initiatives and projects aimed at enhancing business performance, strengthening controls, and improving operational outcomes, ensuring sustainable implementation of enhanced processes and controls. Required Qualifications Bachelor’s degree in Finance, Business Administration, Accounting, or a related field; or a combination of education and experience, including at least 5 years of process control experience and a college degree. Minimum of 5+ years of cross‑functional experience within a process control or operational environment. 4 years of leadership experience, including reporting to senior management and working directly with third‑party clients. Strong understanding of financial systems and management operations within a large organization, preferably in light manufacturing. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.). Experience utilizing AI tools to support analysis, process improvement, or operational efficiency. Preferred Qualifications / Skills CPA certification, Six Sigma Black Belt, and/or prior audit experience. Strong analytical and problem‑solving capabilities, with experience in process management and continuous improvement. Excellent communication and presentation skills, including the ability to engage and influence executive‑level stakeholders. Proven ability to collaborate effectively across teams and organizational boundaries. Strong organizational and project management skills, with attention to detail and successful execution of initiatives. Ability to manage multiple priorities, adapt to changing deadlines, and deliver results in a fast‑paced environment. Proficiency in leveraging technology and tools to drive efficiency and innovation. Results‑oriented mindset with a demonstrated ability to meet goals and deadlines. Pay Range $122,400.00 – $204,400.00 Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. #J-18808-Ljbffr American Bankers Insurance Company of Florida