Claims Adjuster II

Job Description

Job Description

Job Description Summary

As a Claims VSC Adjuster II, you will play a key role in our operations by adjudicating multicomponent, moderately complex claims. This position is ideal for someone with a strong background in automotive parts and a keen understanding of vehicle service contracts. Your primary responsibility will be to evaluate claims, verify service contract coverage, and ensure timely and accurate claim resolution. This position is responsible for high-quality customer service both internally and externally.

Key Responsibilities

Evaluate and process automotive claims in accordance with company guidelines.

Communicate effectively with service providers and customers to gather necessary claim information.

Utilize automotive parts knowledge to verify and approve the necessity and cost of repairs.

Maintain accurate records of all claims and interactions in the claims management system.

Provide exceptional customer service and support to all stakeholders.

Answer incoming claim calls within a 30 second average or less.

Effectively manage timely opening, handling, and accurate completion of all claims.

Effectively utilize all tools, technologies and reference material leading to accurate claim decisions.

Verify the best pricing for parts and labor times while avoiding unnecessary labor overlap.

Maintain a proactive approach with the handling of your workload, especially during peak volume situations.

Participate in ongoing training to enhance expertise in automotive systems and parts.

Qualifications

High school diploma or equivalent; further education or certification in automotive services is a plus.

Proven experience working in an auto parts store or similar role with substantial knowledge of automotive parts.

Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.

Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.

Understand and execute instructions furnished in written, oral, or diagram form.

Use Microsoft software effectively (Word, Excel required).

Strong organizational skills.