Assistant Manager - Service Experience - Woodland Plaza Rack

Job Description The ideal Assistant Service Experience Manager candidate is goal‑oriented, enthusiastic about the business of fashion, and has demonstrated skills in influencing and collaborating. The candidate is committed to driving results and providing an exceptional customer experience. Day in the Life Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience. Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes. Develop relationships with both merchandising and store teams to effectively lead and integrate change that promotes customer‑driven initiatives. Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization. Assist with protecting security and privacy of customer information, including education, compliance and disposition of issues. Perform all Service Experience, Cash Room and Communication procedures as applicable. Qualifications A track record of successful results, such as strong productivity and achievement of goals. Strong organizational, delegation and follow‑through skills. Clear and effective written and verbal communication, along with strong interpersonal skills. The ability to prioritize multiple tasks in a fast‑paced environment. Proficiency in multiple operating systems such as MS Windows, iOS, and Android. A high school diploma or equivalent (preferred). Pay Range $16.50 - $24.25 hourly. Benefits Nordstrom offers a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement, and Paid Time Off Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance‑based incentives/bonuses. Eligibility requirements may apply based on location, job level, classification, and length of employment. Legal Notice Nordstrom conducts background checks after a conditional offer. Qualified applicants with criminal histories are considered in a manner consistent with applicable legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. #J-18808-Ljbffr Nordstrom