Business Development Representative - Customer Success (Datech Solutions)

Business Development Representative - Customer Success

The Business Development Representative - Customer Success for our Datech Solutions Organization plays a critical role in driving customer retention and adoption for long-tail accounts through proactive engagement and collaboration with partners. This position focuses on renewal management, nurturing customer relationships, and leveraging internal data insights to improve customer experience and business outcomes.

"Let's Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all."

Candidates from Colombia, Dominican Republic, Guatemala, Costa Rica, and Panama are encouraged to apply.

What You'll Do:

• Renewal Management: Ensure timely and accurate processing of subscription renewals for low-touch accounts via partners, minimizing churn.
• Customer Nurturing: Maintain ongoing, value-driven communication with customers to reinforce product benefits and encourage continued usage.
• Partner Enablement: Collaborate with distributor partners to streamline renewal workflows and provide guidance for customer success strategies.
• Internal Data Research: Analyze customer usage data, renewal trends, and account health metrics to identify risks and opportunities for upselling or cross-sell.
• Customer Education & Adoption: Share best practices, training resources, and product updates to drive increased adoption and utilization.
• Issue Resolution: Address inquiries and resolve renewal-related challenges promptly, escalating complex cases when necessary.
• Process Optimization: Contribute to improving internal processes for renewals, engagement, and reporting.
• Retention & Renewal Success: Achieve high renewal rates for long-tail accounts.
• Customer Value Realization: Ensure customers understand and leverage product capabilities.
• Adoption Growth: Drive increased usage and engagement through proactive outreach.
• Partner Collaboration: Enable partners with tools and insights for effective customer success.

What We're Looking For:

• 3+ years in Customer Success, Renewals, or Account Management (preferably in SaaS or CAD industry).
• Bachelor's Degree required.
• Strong analytical skills for interpreting data and generating actionable insights.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple accounts efficiently with attention to detail.
• Collaborative approach to working with partners and internal teams.
• Proficiency in CRM tools and other ERP.

Working Conditions:

• Professional environment (Hybrid).
• Occasional non-standard work hours or overtime as business requires.
• Represents the company to the customer and the customer to the company in all sales-oriented activities.

What's in it for You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.

If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company