On Call Patient Experience Representative - Primary Care

Department Summary:
Children's Hospital Primary Care Center (CHPCC) is here to help families raise healthy, happy children. Our locations serve more children than any other primary care practice in Boston. We are dedicated to helping parents and guardians raise happy and healthy children. We see patients beginning at birth, and will follow children through the important milestones of their development. Our dedicated staff of medical providers, nurses, social workers, dietitians, and child life specialists provides well-child care, including routine immunizations, health education, and care for acute illnesses.

As a Patient Experience Representative, you will work to provide support to the administrative operations of primary care and work to ensure the best possible patient experience.

Key Responsibilities:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative :
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Schedule will be on call between the hours of 8am and 9pm.

Minimum qualifications
Education:

• High School Diploma / GED

Experience:

• No healthcare experience required - Basic customer service and computer skills.
• Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
• Ability to work with diverse internal and external constituencies.

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.