Banker II

Banker II

Experience the difference working for a community bank that combines local decision-making with a strong commitment to personal connections and the communities we serve. We are seeking dynamic, authentic individuals to join our amazing team as a Banker II supporting our Saratoga Region.

What You'll Do:

• Provide top-notch core customer service
• Process deposits, withdrawals, and payments accurately
• Assist with basic banking inquiries and transactions
• Ensure compliance with financial policies and security procedures

What We're Looking For:

• Cash-handling and customer service experience required
• Curiosity, confidence, and resourcefulness
• Strong communication and customer-centric problem-solving skills
• A positive attitude and a team-player mindset
• Availability to work flexible schedule within standard banking hours

Why Join Us?

• Gain valuable experience in the banking industry
• Work with a supportive and professional team
• Competitive hourly pay and annual employee bonus program
• Employee Stock Ownership Plan & Pension Plan both fully funded by company

About The Position:

Banker II is responsible for core customer service interactions including processing customer transactions accurately and in a timely manner, responding positively to inquiries, safeguarding customer information, and detecting and preventing fraud. This role supports the Banker I role with complex customer service transactions and inquiries requiring escalation. This client-facing role is key to creating outstanding customer experiences by developing quality relationships through caring conversations, identifying customer needs, and recommending products and services as appropriate.

Essential Job Functions:

• Processes transactions accurately and efficiently; follows proper cash handling procedures; balances cash drawer and adheres to established cash limits, buying and selling currency from the vault
• Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs
• Identifies opportunities to provide additional products or services and generates client referrals
• Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
• Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier's checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures
• Performs daily reconciliation and maintenance for the ATM and processes night depository bags under dual-control as assigned
• Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety
• Provides key support to the Banker I, by serving as a peer mentor and subject matter expert for complex customer service inquiries and transactions
• Opens basic customer accounts, such as checking and saving, and orders debit cards as appropriate
• Maintains up-to-date knowledge of and adheres to applicable federal regulations and Company policies and procedures

What You Will Need To Thrive In This Role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

• High School Diploma or GED required
• 3 years of experience in banking, customer service, cash handling, or retail sales preferred

Skills/Knowledge:

• Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus
• Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor
• Strong attention to detail and problem-solving skills with the ability to follow procedures
• Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities
• Sound judgment, discretion, and a high level of integrity when handling confidential information
• Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software

Physical Demands And Work Environment:

• Ability to remain in a stationary position, often standing, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds
• Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to travel is required to maintain client relationships and support business objectives.
• Ability to participate in rotational Saturday schedule to provide branch support
• Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job.

What We Will Bring To The Table:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Wellness Reimbursement Program
• Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.

The salary range for this position is $20.50- $23.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company's incentive programs, subject to individual and company performance.