Assistant General Manager

About the Role: The Assistant General Retail Manager plays a pivotal role in supporting the overall management and operations of the retail facility. This position requires a combination of leadership, operational expertise, and a strong understanding of the cannabis industry and its regulatory landscape. This role reports to the Retail General Manager and is subject to change. Essential Duties & Responsibilities: Team and Leadership Lead staff training and development, assist in hiring and team management, conduct employee reviews, build staff schedules, and assist the General Manager in meeting payroll expectations Be a cultural leader for all team members and lead by example to meet company culture goals and expectations Lead and assist in staff coaching and setting standards of success for every team member Revenue and Business Leadership Lead and assist the General Manager in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations Effectively communicate sales goals, promotions, and business expectations with staff on a daily basis Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service Participate in competitive analysis and be a champion of the business Manage all inventory processes and reconciliation to ensure accuracy and prevent loss Logistics Lead and assist in daily store opening and closing duties, such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business Assist the General Manager in all management-related responsibilities and day-to-day functions Manage all in-store cash flow: till setting, cash handling, and cash depositing Work with the General Manager to ensure adequate upkeep of the store: supply ordering, cleaning, and general housekeeping practices Be a front line of maintenance for the facility by actively communicating needs and fixes Inventory Management Lead and assist in creating a culture of compliance through staff training, self-education, and adherence to all compliance requirements Lead and assist in all inventory processes: intake, invoice management, organization, selling, and staff training and development Prioritize shelf stocking and keeping online menus accurate at all times of the day through routine and development adherence Work with the General Manager to track critical stocking needs Customer Experience Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising Effectively communicate the promotion calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness Effectively communicate the pop-up and events calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness Lead and assist all Loyalty program-related needs and initiatives with staff and customers Lead and assist in all customer experience initiatives that build value and loyalty General Meet any and all other leadership requirements as they are related to high levels of leadership Be an adaptable leader and have a high level of communication with leadership and store staff alike Performs other duties as assigned. Qualifications: Have at least 1 year in a leadership position in retail, hospitality, service, or cannabis related industries Cannabis industry experience preferred Must be able to clear a background check Strong written and verbal communication skills Demonstrated capability in people management and culture building Positive attitude and flexibility Demonstrated experience in cash and inventory management Microsoft Suite experience We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs. If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly. #J-18808-Ljbffr