Patient Services Representative

Job Description

Job Description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including Ovation Fertility —we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for a Patient Services Representative to join our team at Ovation Fertility in Newport Beach, California.

• Schedule: Monday through Friday, from 7:00 AM to 4:00 PM, with rotating weekends
• Compensation: Up to $24 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach.  Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Patient Services Representative will:

• Answer and direct phone calls; respond to emails
• Schedule appointments for semen analysis, semen freeze, frozen embryo transfers, oocyte retrievals, oocyte thaws, and TESE’s
• Scan, upload, and file patient records
• Process cycle starts from all clinics
• Prepare paperwork for the next day's procedures
• Check patients in for procedures, and escort them to the collection or transfer room
• Receive semen samples after collection or drop off
• Collect payments for semen analysis and sperm freeze; run reports at end of day
• Clean collection and transfer rooms after procedures; set up for next procedure
• Send and upload consent forms
• Act as a witness as needed in the lab
• Data entry into Electronic Medical Records
• Provide general support to visitors
• Perform other duties and projects as assigned

What You'll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• High School Diploma required; Associate's or Bachelor’s degree preferred
• 2 years of administrative experience in a medical office or healthcare setting or related position; 4+ years of administrative experience in a medical office or healthcare setting or related position preferred
• Excellent interpersonal communication skills and the ability to build and facilitate good working relationships with staff at all levels of the organization
• Demonstrated ability to exercise sound judgment and discretion when handling sensitive and confidential information
• Excellent organizational skills
• Ability to work independently, under pressure and within deadlines
• Exceptional written and verbal communication skills and attention to detail
• Ability to work as part of a team
• Good research skills
• Tech savvy
• Flexibility and willingness to learn at all times
• Excellent multi-tasking abilities

More important than any single credential, however, is the  right person .  Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs 

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and  recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs 

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. 

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.