Inside Sales - Customer Service Rep

This employee increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, and uses company resources, policies, and procedures to provide complete, accurate data.

• Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness

Job Responsibilities:

• Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Adheres to compliance policies, procedures, and standards
• Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required contact and sales results

• Inside sales experience
• Medical industry knowledge beneficial
• Prior computer experience
• Must type at least 25-30 words per minute

Education and Experience:

• Graduate from an accredited high school

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.