Medical Front Desk Receptionist (Spanish)

Vanish - Advanced Vein Treatments is a fast-growing medical clinic seeking a Medical Front Desk Receptionist

Oak Creek, WI

About our practice:

Vanish was started in 2017 and was created for the purpose of providing high quality venous care to patients utilizing more advanced and less invasive technology than what hospital providers were offering. The physician owner was the Department Chief of Emergency Medicine and worked in a community-based hospital for 15-years. The non-physician co-owner has 20 years of medical device sales and management experience along with ownership and development of an acute care clinic. We started out with just two employees in Oak Creek and have now grown to twelve employees and an additional location in Waukesha. We have treated thousands of patients with varicose vein disease, lymphedema, lipedema, and for cosmetic improvement of spider veins. We look to continue growing and expanding in areas of need.

Why you should join our group:

We are a private practice that puts the patient and their experience first. Second to that mission is the importance of providing a supportive and caring environment for all team members. Being a non- corporatized, medical environment allows for ingenuity and creativity in managing patient care and the team you work with.

Our Locations: We have three locations: Mequon, Oak Creek and Brookfield, WI. We are looking for someone to be based in Oak Creek and Brookfield but willing to go to all locations if needed.

Your Mission as Medical Front Desk Receptionist

As our front desk receptionist, you will be the first impression of Vanish for every new patient. Your primary responsibility will be to ensure an outstanding patient experience and providing an excellent level of service.

Medical Front Desk Receptionist’s duties and responsibilities include, but not limited to:

• Greet and check in patients in a courteous and professional manner.
• Schedule, confirm, and reschedule patient appointments.
• Answer and direct incoming phone calls promptly and professionally.
• Verify patient insurance coverage and obtain necessary authorizations.
• Collect co-pays, deductibles, and outstanding balances.
• Maintain accurate and up-to-date patient records in the electronic medical record (EMR) system.
• Manage patient check-out and provide any necessary paperwork or instructions.
• Prepare and organize daily schedules for providers.
• Communicate effectively with clinical staff regarding patient flow and needs.
• Respond to patient inquiries and resolve basic issues or route appropriately.
• Ensure HIPAA compliance and maintain patient confidentiality.
• Perform general administrative duties such as filing, scanning, faxing, and emailing.
• Monitor and maintain front office supplies and cleanliness.
• Assist with patient intake forms and pre-visit paperwork as needed.
• Follow clinic policies, procedures, and safety protocols.
• Perform all other tasks and duties as assigned.

Required experience and qualifications:

• High School diploma or equivalent required, Bachelor’s degree is preferred.
• One to three years of work experience working in a vein clinic or similar service-oriented industry is preferred.
• Knowledge of health insurance in regard to referrals, authorizations, and claims preferred.
• Knowledge of computers, medical terminology, and insurance to effectively handle patient encounters is preferred.
• Ability to speak Spanish is required.
• EMR (Electronic Medical Record) knowledge required. Knowledge of Athenahealth EMR is preferred.
• Ability to multi-task required.
• Self-motivated and looking for personal development required.
• Ability to work and adapt in a fast paced, patient service-oriented environment required.
• Outstanding interpersonal skills, including excellent written and verbal skills required.
• Good organizational skills in the performance of duties and responsibilities required.
• Ability to effectively work with physicians, patients, and other personnel in a cooperative, collaborative manner to maintain high patient satisfaction required.
• Ability to maintain professional conduct in all work-related situations required.

Offered salary and other compensation:

Based on your experience and performance record, we offer an hourly salary of $21.00 to $23.00.

Thank you for sending your application online.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Short Term Disability
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• 8 Paid Holidays
• PTO
• 401K matching

Schedule:

• Monday-Friday: 9 - 5pm

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance