Resource Center Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Resource Center Specialist Full Time Greenwood, Greenwood, IN, US The Resource Center Specialist is responsible for supporting all aspects of the printing process of our customer sites. This includes preparing and producing high‑quality printed materials, maintaining and operating printing equipment, ensuring efficient workflow, and collaborating with various departments to meet their printing needs. This also includes general customer service and administrative duties for our customers. This position will be trained on all customer sites and will float to these sites (coverage area is Greenwood, Columbus, and Indianapolis), as needed. When not needing to float, the position will report to our site located in Greenwood. Monday‑Friday, hours fall between 7:30 a.m.-5:00 p.m. (dependent on coverage needs). No evenings or weekends! Benefits Generous PTO 7 paid holidays + 1 personal holiday of your choosing Weekly Employee Engagement Activities Monthly Fitness Reimbursement Tip Lead/Business Referral Program Medical, Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA) What You Have Excellent verbal and written communication skills Friendly and approachable demeanor Excellent interpersonal and customer service skills Excellent time management skills, with a proven ability to prioritize and meet multiple deadlines Ability to function well in a high‑paced and at times stressful environment for production center Dependable and punctual Collaborative team player, willing to take on any job to help the team as a whole Ability to take direction and work independently Strong attention to detail Resiliency Confidentiality with proprietary information Reliable transportation Ability to do a lot of walking within a production/manufacturing environment (depending on site) Be able to lift approximately 50 pounds What You’ll Do Ensure that Resource Center Manager is kept up to date on site activities – particularly those activities that may have an impact on the overall client relationship/expectations Organize his/her own work and resources systematically with a sense of objectives, practicing time management and the ability to prioritize so that efforts produce desired business results Ability to serve all metropolitan sites based on home‑base site Being proactive in seeking out opportunities to be helpful during idle time Put in initial service tickets on equipment Follow dress code, attendance, and customer experience policies Become fully cross‑trained in all site processes across the organization Production Center Create and assemble booklets, manuals, stapled packets, marketing materials and other print materials Conduct onsite & off‑site mail runs (pick‑up and delivery), which includes operating VAF company vehicles & customer vehicles (site dependent) Triage issues with virtual meeting equipment Refresh of meeting rooms Mail – sometimes receiving pallets – different types of mail centers. Triage issues with virtual meeting equipment (Cummins). Refresh the meeting rooms. Troubleshoot print and copy equipment, escalating to a technician when needed White Glove Service Being proactive in seeking out opportunities to be helpful and provide great customer service Provide administrative services as outlined in the Customer Scope of Work, including (but not limited to): Front Desk support Answering phones and managing email Greeting guests & customers Handling scanning projects Mail Services, including processing, pick‑up and delivery Using production equipment to create booklets, documents, and other services as requested What You’ll Bring to the Role A high school diploma or equivalent 1-3 years’ work experience in a customer facing role Prior experience working in an administrative capacity, highly desired Reliable transportation Motor vehicle report (MVR) with clean driving history About VAF Van Ausdall & Farrar is Indiana’s leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately‑owned, Indianapolis based business whose mission is to provide value‑driven technology solutions to meet the individual needs of our customers, while providing world‑class customer service & making a positive impact on our community. At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us to request reasonable accommodation to participate in the job application or interview process. #J-18808-Ljbffr Evolving Solution Services