General Manager / Operations Manager
1-Tom-Plumber
Benefits:
Company provided tablet
Profit sharing & bonus opportunities
Paid Training and development in Cincinnati
Company provided vehicle with paid fuel that you may take home
10 days of PTO
401(k)
Dental insurance
Free uniforms
Health insurance
Vision insurance
1-Tom-Plumber is a fast-growing emergency plumbing start-up that provides services to both commercial and residential properties. We are a franchise seeking a general manager to lead the development and success in our local market. This individual will be responsible for building and leading a high-performing plumbing service operation while maintaining strong customer satisfaction, technician productivity, and profitability.
The General Manager is responsible for the growth, profitability, and leadership of the territory.
Requirements:
A strong work ethic
Understand and execute a plan
Perform all responsibilities
Available 24/7 to resolve business emergencies
Experience in franchise management is preferred but not required
Responsibilities:
Drive revenue growth through technician performance, customer retention, and sales initiatives
Establish operational processes for scheduling, service delivery, inventory, and quality control
Monitor average ticket size, conversion rates, callbacks, technician utilization, and gross margins
Conduct performance appraisals, promotions, and terminations, and recommend pay increase
Take actions based on reports provided to implement improvements and increase the profitability of the location
Maximize customer retention by ensuring customer satisfaction
Drive sales and revenue
Ensure proper inventory management procedures are followed
Rapidly respond to customer's plumbing emergencies
Willingness to do whatever it takes to continue growth
Most importantly, be the team leader everyone wants to work with!
Ideal Candidate:
5+ years of plumbing, HVAC, or home services management experience.
3+ years in a General Manager, Operations Manager, Service Manager, or Branch Manager position.
Experience managing service technicians and dispatch operations.
Strong understanding of P&L management, sales performance, and operational efficiency.
Experience with ServiceTitan or similar field service management software preferred.Entrepreneurial mindset with the ability to build and scale a service business
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- 1-Tom-Plumber is a fast-growing emergency plumbing start-up seeking a General Manager to lead local market development and service operation profitability. You will build a high-performing team, drive customer satisfaction, and optimize technician productivity. The role...SuggestedLocal area
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