Customer Service Representative

Customer Service Representative

Location: Arden Hills, MN, US, 55112 Work Arrangement: Hybrid ?? Who We Are At CPC (Colder Products Company), we're not just connecting fluid lines we're connecting people, ideas, and possibilities. For nearly 50 years, we've been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets. But what sets us apart? Our people. We're a team of problem-solvers, innovators, and forward-thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we're growing fast, and we want you to grow with us! Your Role Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Service Representative, you'll be at the forefront of shaping our organization's success. This isn't just a job it's a career move where you'll thrive, learn, and enjoy coming to work. Responsibilities: Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System Create and update customer quotes in Oracle ERP System Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System Input order entry complaints into CRM Microsoft system and process to completion Collaborate with shared services on improvement processes Manage multiple shared incoming email inboxes Partner with CPC Specialist to provide exceptional service to internal and external customers Performs other job duties as assigned to meet business needs. Qualifications: Basic Requirements: 2+ years of experience in customer service Type at minimum 70 WPM with 99% accuracy Strong attention to detail This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives. Preferred Skills: 5+ years of experience in customer service 2+ years of Oracle experience Why You'll Love Working Here Our Culture At CPC, our people aren't just employees, they're the driving force behind our success. We've built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It's not just us saying it; CPC has been recognized as a Top Workplace 5x in the past 6 years, because we genuinely care about our employees' growth, well-being, and success. This isn't just a workplace; it's a community where you'll feel valued, empowered, and inspired to do your best work every day. Growth & Development We invest in you. Whether you're looking to expand your skills, take on new challenges, or advance your career, we're here to support you. We offer: Mentorship, hands-on training, and career development opportunities to help you reach your full potential. Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees. A Co-Op and intern program in partnership with several universities for hands-on industry experience. Recognition programs that celebrate your contributions, from employee loyalty awards to peer-to-peer recognition. Because when you succeed, we all succeed. Work/Life Balance We get it work is important, but so is life outside of it. That's why CPC ensures you have the time and flexibility to live, recharge, and give back. Our programs include: Multiple paid-time off programs, including PTO, company-paid holidays, bereavement leave, and paid volunteer time to support causes you care about. Paid Parental Leave so you can focus on what matters most. Wellness support, including access to in-person and online advisors for mental, financial, and overall well-being. We believe that a balanced, fulfilled team creates the best workplace. Benefits & Compensation At CPC, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including but not limited to: Health & Wellness: Comprehensive Medical, Dental, Vision coverage starting day one for you and your family. Health Savings Account (HSA) contributions for eligible plans. Company-paid Long-Term & Short-Term Disability and Life Insurance for added security. Onsite gym & wellness programs to help stay active and healthy. Financial Benefits: 401k plan with automatic employer contributions starting on day one, plus profit-sharing to invest in your future. Referral bonuses get rewarded for connecting talented friends and family to CPC job openings. Pay Range: $19.75 - $21.50 / Hourly This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position. Bonus Eligibility: No Join Us If you're ready to be part of an innovative team that values connection and collaboration, we want to hear from you! We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits: Benefits for this position include: Our total rewards package of eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance, supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits, parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid time off beginning at 120 hours annually, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site. This position may be located in: Americas : United States : Minnesota : Arden Hills Work Arrangement: Hybrid Pay Range: $19.75 - $21.50 / Hourly Sub Division: Marketing Job Requisition ID: 66395 Job Function: Customer Service #LI-JR1