Customer Engagement Specialist (Variation of Weekdays, Weekends, Evenings)
Intake Solutions of America
Job Description
Job Description
Customer Engagement Specialist
Intake Solutions of America ™
A Legal Services Engagement Center
Hiring North Carolina Residents Only
Come join a dynamic Team with a Purpose to Provide Meaningful Connection and Promise to Engage with Experience and Excellence.
As a Team Member of Intake Solutions of America (ISA), you will support our Mission to Enhance the Brand of our Law Firm Customers and Turn Leads into Cases. We do this through our Core Values of Collaboration, Accountability, Respect, Empathy and Shared Success.
At Intake Solutions of America, we are building something special, and we invite you to be a part of it. We are a Team of professionals who believe that access to justice starts with a compassionate connection. As a Customer Engagement Specialist , you will be a comforting first contact for potential clients as you represent the Brand of our ISA Law Firm Customer.
About the Role
We're seeking compassionate and professional Customer Engagement Specialists to serve as the first point of contact for individuals seeking legal assistance. As a representative of ISA Law Firm Customers, you will handle inbound calls from potential clients, gather essential information, and provide exceptional service during what may be a difficult time in their lives. This remote position offers the opportunity to make a meaningful impact while developing valuable skills in a fast-paced contact center environment.
What's in it for You?
- Inclusive and diverse working environment.
- Positive and team-driven culture.
- Innovative technology.
- Competitive Pay.
- Comprehensive training program.
- Medical Plan Options (including a zero-dollar premium High-Deductible Heath Plan option for employee-only coverage).
- Dental Plan Option.
- Vision Plan Option.
- Virtual Healthcare Access.
- Health Savings Account and Flexible Spending Account Options.
- 401k plan with an employer match.
- Disability Insurance Options (with employer-paid Long-Term Disability).
- Life Insurance Options (with employer-paid Basic Life Insurance).
- 11 Employer-Paid Holidays (Equivalent).
- Employer-paid Employee Assistance Program.
- Perks At Work Team - Member Discount Program.
- Employer-paid Benefits Assistance/Advocacy Program.
Location
Remote (North Carolina Residents Only). Note: New hire training for one week in Wilmington, North Carolina is required.
Key Responsibilities
Answer inbound calls promptly and professionally, demonstrating empathy and active listening skills.
Conduct thorough intake interviews to gather detailed information about potential personal injury cases, including accident details, injuries, and client circumstances.
Accurately document all client information in the ISA system, ensuring completeness and attention to detail for case evaluation.
Qualifies leads based on established criteria and determine appropriate next steps for each caller.
Communicate clearly with clients about the process, set appropriate expectations, and answer basic questions about services.
Manage multiple systems simultaneously while maintaining conversation quality and building rapport with callers.
Meet or exceed performance metrics including call quality scores, conversion rates, productivity standards, and client satisfaction targets.
Follow scripts and compliance guidelines while adapting communication style to each client's unique situation.
Maintain client confidentiality.
Escalate complex situations or calls requiring additional support to Leadership per operational procedure.
Participate in ongoing training and coaching sessions to continuously improve skills and knowledge.
Required Qualifications
- High school diploma or equivalent; College degree preferred.
- 1+ years of customer service or call center experience.
- Excellent verbal and written communication skills.
- Strong active listening abilities and empathetic demeanor.
- Proficiency with computers and ability to navigate multiple systems simultaneously.
- Reliable high-speed internet connection and quiet home workspace for remote work.
- Flexibility to work various shifts including evenings and weekends as needed.
- Strong attention to detail and accurate data entry skills.
- North Carolina Residents Only.
Preferred Qualifications
- Previous experience in intake, lead qualification, or sales roles.
- Familiarity with legal services or personal injury industry.
- Bilingual (Fluent in English/Spanish).
- Experience with contact center platforms.
Ready to Make a Difference?
If you're ready to combine your passion for helping others, we want to hear from you. Join us in connecting clients with the legal representation they need to resolve their most important challenges.
Intake Solutions of America is an Equal Opportunity Employer committed to Workplace Diversity and Inclusion.
Background checks will be conducted on all final candidates for employment.
- ...for questions, concerns, and all customer interactions. · Quickly... ...monthly product, sales and customer engagement goals. · Assist with... ...department need. Current need is weekday afternoons/evenings and at least one weekend day (Saturday/Sunday) for...Weekend workAfternoon shiftWeekday workPart time
$40 - $54 per hour
...commit to designated high‑demand hours (weekday evenings after 5pm and/or weekend daytime hours) are eligible for a... ...care plans using Expressable’s custom technology platform and clinical tools... ...outcomes, caregiver education, and engagement Complete all documentation...Weekend workAfternoon shiftWeekday workHourly payRemote workRelocation package$100 per hour
...completed assessment + paid mileage Schedule - Flexible weekdays | No evenings, weekends, or on‑call Work Model - 1099 Independent Contractor... ..., ongoing - Not intended for casual or very short-term engagement. Travel Expectations : Daily travel within a 55-mile...Weekend workAfternoon shiftWeekday workExtra incomeTemporary workFor contractorsCasual workReliefImmediate startFlexible hours$20 - $28 per hour
...therapy during late afternoon and some weekend hours. This is a great opportunity for... ...members Maintain a safe, positive, and engaging session environment What We’re Looking... ...transportation for local travel Ability to work weekday evenings and weekends High school diploma or...Weekend workAfternoon shiftWeekday workPart timeCurrently hiringLocal areaFlexible hours$1,368 per month
...work/life balance. No obligation to work evenings, weekends, or be on-call! Remote personal medical... ...between therapy and internal medicine Engage in culture building opportunities and... ...Specific days are flexible (must be a weekday- Monday – Friday) Supplemental pay types...Weekend workAfternoon shiftWeekday workFull timePart timeRemote workRelocationMonday to FridayFlexible hoursShift work$1,368 per month
...work/life balance. No obligation to work evenings, weekends, or be on-call! Remote personal medical... ...between therapy and internal medicine Engage in culture building opportunities and... ...Specific days are flexible (must be a weekday- Monday – Friday) Supplemental pay types...Weekend workAfternoon shiftWeekday workFull timePart timeRemote workRelocationMonday to FridayFlexible hoursShift work$17 - $20 per hour
...improvement Somebody just looking for something fun to do on weekdays, evenings or weekends- that pays! If you said, "Yes!" to any of these, Great... ...hours: 20 30 per week Responsibilities Approach/engage potential prospects while at home shows, conventions, festivals...Weekend workAfternoon shiftWeekday workPart timeNight shift$25 per hour
...stores. Hours and days vary, and weekend availability is a must.... ...interaction with potential customers. Responsible for exceeding issued... ...high energy and positive engagement techniques Work well... ...Must be willing to work weekday evenings (Monday-Thursday) Attention...Weekend workAfternoon shiftWeekday workWeekly payFull timePart timeWork at officeLocal areaImmediate startFlexible hoursShift work- ...development, providing exceptional customer service and being passionate about what... ...to drive high performance and engagement across assigned markets. Build a strong... ...Retail Sales Floor; Remote Schedule: Weekdays, Weekends, and Evenings; On‑Call Requirements Why 1915 South...Weekend workAfternoon shiftWeekday workRemote work
- ...through Friday, 8:00 a.m. to 3:30 p.m., as part of an engaged school community. Both experienced Speech-Language... ...learning, especially for Clinical Fellows Consistent weekday schedule, leaving evenings and weekends free If youre eager to empower students in a thriving...Weekend workAfternoon shiftWeekday workFull timeContract workMonday to Friday
$17 per hour
...and Sundays are mandatory, plus two additional weekday evenings. Shifts Weeknights: 3pm-9pm. Weekend events start early as 7am and can go as late... ...showrooms. Research and confirm event details. Engage prospective customers in meaningful conversations to understand...Weekend workAfternoon shiftWeekday workHourly payShift work- ...energetic personality with the confidence to proactively engage guests and promote premium parking options.... ...judgement, tact and diplomacy. Ability to work weekdays, weekends and holidays, including late evenings. If the above description sounds like you and fits...Weekend workAfternoon shiftWeekday workNight shift
$17 - $19 per hour
...looking for something fun to do on weekdays, evenings or weekends that pays $17-19 an hour, plus incentive... ...award-winning family of brands by engaging with communities at national big-box... ...-downs. Entry-level marketing or customer service experience and seasoned professionals...Weekend workAfternoon shiftWeekday workHourly payPart timeLocal areaNight shift- ...Representative. This role focuses on increasing membership engagement through authentic relationships and excellent... ...should be at least 18 years old, possess strong customer service skills, and be able to work evenings and weekends. Bilingual skills preferred, along with computer...Weekend workAfternoon shiftPart time
- ...Speedway! These individuals would assist customers in both purchasing and upgrading their... ...Office applications Able to work weekdays and weekends Remain upright on the feet,... ...individuals looking for extra income, or even better, race fans! If you or someone you...Weekend workWeekday workDaily paidExtra incomeSeasonal workWork at officeFlexible hours
- ...Candidates should have a high school diploma and effective communication skills. This role involves working evenings and weekends, ensuring participant safety, and engaging with individuals across age groups. Responsibilities include leading programs, documenting incidents,...Weekend workAfternoon shift
$51.05 - $76.6 per hour
...Advanced Practice Extended Care (EC): IN the evenings and on weekends, APPs will transition to providing... ...nearly 6 million patients and is engaged in hundreds of clinical trials and research... ...a mixed rotation of shifts covering weekdays, nights, swing, holidays and weekends,...Weekend workAfternoon shiftWeekday workDaily paidFull timeTemporary workPart timeWork at officeRemote workRelocation packageFlexible hoursShift workNight shiftRotating shift$100k
...growth plans. Be a part of the team our customers call the finest in the industry.... ...Responsibilities Interacting and engaging with new, current, and previous customers... ...connections. Availability to work weekdays, evenings, and weekends to accommodate customer needs and...Weekend workAfternoon shiftWeekday workWork at officeLocal areaFlexible hours- ...Retail Employee / Project Specialist is responsible for... ...that ensures our customers have an amazing experience... ...floor while actively engaging in selling behaviors,... ..., you must have weekend availability (Saturday... .../or Sunday) and some weekday evening availability (Monday...Weekend workAfternoon shiftWeekday workHourly payFull timeMonday to FridayFlexible hoursEarly shift
$20 - $25.75 per hour
...hours) Hours: Availability required all weekdays Monday - Friday from 3:30pm to 8pm OR... ...You’ll be moving around, playing, and engaging throughout your sessions. Keep... ...started in this role Additional $2/hr evenings/weekends Referral Program: $1,000 referral bonus...Weekend workAfternoon shiftWeekday workDaily paidPart timeLocal areaImmediate startMonday to Friday- ...Park is seeking energetic and customer service-oriented... ...Center Aide IVs. If you enjoy engaging with citizens and have strong... ...Must be available to work evenings and weekends as this position will primarily... ...Sundays, and the occasional weekday nights. Typical tasks...Weekend workAfternoon shiftWeekday workFull timeTemporary workPart timeInternshipSeasonal workWork at officeNight shift
$24.1 - $36.15 per hour
...Information Variable schedule: Weekdays, Weekends, Holidays. Variable shifts: Days, Afternoons, Evenings, Nights. Pay Range $24.10 -... ...6 million patients and is engaged in hundreds of clinical trials... ...in the prehospital setting at customer venues. Promotes a positive professional...Weekend workAfternoon shiftWeekday workFull timeTemporary workImmediate startFlexible hoursShift workNight shift$17.5 per hour
...initial fitness consultations. Engage with members to drive new... ...progress and opportunities. Customer Service Excellence (friendly,... ...quality work. Available to work weekdays, weekends, holidays, mornings, early‑mornings, afternoons, evenings and late‑night shifts....Weekend workAfternoon shiftWeekday workHourly payDaily paidFull timePart timeShift workNight shiftDay shiftEarly shift- ...ENT, Neurosurgery, Orthopedic, Pain, Plastic, Podiatry, Spine, Urology. Position requires weekdays only -- no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule subject to change based on surgical schedule and flow of the day....Weekend workAfternoon shiftWeekday workTemporary workFlexible hoursEarly shift
- ...coordinating logistics for events, and providing excellent customer service. Ideal candidates should have a positive attitude,... ...to work with diverse teams. Flexibility to work on weekdays, weekends, evenings, and holidays is required. #J-18808-Ljbffr Canada's WonderlandWeekend workAfternoon shiftWeekday work
$4,500 per month
...third or fourth week of July. Coaches must be available weekday mornings and later‑afternoons/evenings for practices, Tuesday nights for swim meets, and one... ...is organized and well planned Keeps athletes engaged in productive activity Meet Management Arrives early...Weekend workAfternoon shiftWeekday workPart timeSummer workNight shiftDay shift- ...teams. The position offers amazing perks like free admission to parks and discounts on food and merchandise. Ideal candidates will have a passion for costume production and the flexibility to work on weekdays, evenings, weekends, and holidays. #J-18808-Ljbffr Six FlagsWeekend workAfternoon shiftWeekday work
- ...as Leasing & Live It Specialists —the face of the community... ...you’re leading engaging apartment tours, planning... ...People Service & Customer-Focuse : Daily commitment... ...0:00 AM-4:00 PM. One weekday off is provided each... ...a 40-hour schedule. Evening and weekend availability may be...Weekend workAfternoon shiftWeekday workHourly payWork at officeLocal areaImmediate startMonday to Friday
- ...individual who loves providing excellent customer service? Do you enjoy working in a... ...abilities. Must be available to work evenings and weekends. Able to stand for extended periods... ...~ NO late nights. We close at 9:00 PM weekdays and 9:30 PM weekends. You can still...Weekend workAfternoon shiftWeekday workFull time
- ...-35 hours weekly between Mondays and Sundays. Some work on evenings and weekends may be required. Chapel Hill, one of the best college towns... ...during programs and staff trainings. Programs run weekdays, weekends and some evenings, throughout the school year and...Weekend workAfternoon shiftWeekday workSummer work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Engagement Specialist (Variation of Weekdays, Weekends, Evenings). Be the first to apply!
- airport customer experience specialist North Carolina
- customer support representative North Carolina
- service person North Carolina
- work from home customer service advisor North Carolina
- e-commerce customer service representative North Carolina
- client engagement specialist North Carolina
- warehouse customer service representative North Carolina
- customer service officer North Carolina
- client service representative North Carolina
- technical customer service advisor North Carolina


