Front Desk Receptionist

Job Description

Job Description

Description:

Precision Healthcare Specialists is seeking a friendly, professional, and detail-oriented Front Desk Receptionist to support our ENT and Allergy specialty practice. The Front Desk Receptionist serves as the first point of contact for patients and plays an essential role in creating a welcoming, efficient, and positive patient experience.

The ideal candidate will have excellent customer service and communication skills, experience working in a healthcare or medical office setting, and the ability to manage multiple responsibilities in a fast-paced environment. This position is responsible for patient check-in and check-out, appointment scheduling, insurance verification, collecting payments, maintaining accurate patient information, and providing administrative support to providers and clinical staff.

Essential Duties and Responsibilities

• Greet patients, visitors, and vendors in a professional, courteous, and welcoming manner.
• Answer and manage incoming telephone calls, respond to patient inquiries, and direct calls to the appropriate department or team member.
• Schedule, confirm, reschedule, and cancel patient appointments accurately and efficiently.
• Complete patient check-in and check-out procedures.
• Verify and update patient demographic information, insurance information, and contact details.
• Confirm patient eligibility and insurance coverage when applicable.
• Collect copayments, deductibles, outstanding balances, and other patient payments in accordance with practice policies.
• Review patient registration forms and ensure all required documentation is complete and accurate.
• Scan, upload, and maintain patient documents within the electronic health record (EHR) system.
• Assist patients with completing required forms and provide general information regarding office procedures.
• Coordinate patient appointments, referrals, testing, and follow-up visits as directed.
• Communicate appointment information, scheduling updates, and patient concerns to providers and clinical staff.
• Maintain accurate appointment schedules and assist with managing provider schedules.
• Monitor patient flow and communicate delays or scheduling concerns to patients and the appropriate team members.
• Assist with managing incoming and outgoing faxes, electronic communications, and other administrative correspondence.
• Maintain a clean, organized, and professional reception and waiting area.
• Follow all HIPAA requirements and maintain the confidentiality and privacy of patient information.
• Provide exceptional customer service while maintaining professionalism and empathy when assisting patients.
• Work collaboratively with providers, medical assistants, clinical staff, and administrative team members.
• Assist with additional front-office or administrative responsibilities as assigned.

Requirements:

• High school diploma or equivalent.
• Previous experience in a medical office, healthcare setting, or customer-facing administrative role preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to communicate professionally and compassionately with patients, families, providers, and coworkers.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Basic knowledge of medical office procedures, appointment scheduling, and insurance verification.
• Proficiency with computers, electronic health record (EHR) systems, and standard office software.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.
• Dependable, professional, and able to work effectively as part of a team.

Preferred Qualifications

• One or more years of experience working in a medical front-office or healthcare reception role.
• Previous experience in an ENT, Allergy, or specialty medical practice.
• Experience with insurance verification, eligibility, referrals, authorizations, and patient collections.
• Familiarity with medical terminology related to ENT and allergy services.
• Experience using an electronic health record (EHR) or practice-management system.
• Bilingual in English and Spanish is preferred.

Physical Requirements

• Ability to remain seated or standing for extended periods.
• Ability to communicate effectively in person and by telephone.
• Ability to use a computer, telephone, copier, scanner, and other standard office equipment.
• Ability to move throughout the office and assist patients as needed.
• Ability to perform the essential duties of the position with or without reasonable accommodation.

Work Environment

This position works primarily in a fast-paced outpatient ENT and Allergy medical practice. The Front Desk Receptionist will have frequent interaction with patients, family members, providers, clinical staff, and other healthcare professionals. The position requires professionalism, accuracy, strong customer service, and the ability to manage multiple priorities while maintaining patient confidentiality.

Equal Employment Opportunity

Precision Healthcare Specialists is an Equal Opportunity Employer and is committed to providing a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.