Universal Banker

DESCRIPTION

Position Summary:

The Universal Banker has all of the knowledge, skills, and abilities to perform as a Teller and/or fulfill responsibilities related to account opening and maintenance. The primary focus of this role at any given time will be dependent upon the current needs of the branch. The Universal Banker meets the needs of customers by providing excellent customer service.

Job Responsibilities:

• Open and maintain all types of Consumer and Business accounts in accordance with bank policy, including but not limited to BSA, providing accurate quotes on rates, fees and other disclosures, OFAC

• Ensure all account opening documents, maintenance forms, and transactional records are accurately completed, scanned, and retained according to bank policy.

• Maintain advanced knowledge of both personal and business banking products

• Perform New Account Due Diligence


• Perform account maintenance as needed - hot card/reorder, reset PINs, order checks, reset online banking passwords, etc.


• Close accounts when requested, ask probing questions to determine if there was a service error and try to retain the relationship if possible

• Answer customer inquiries via in person or telephone regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

• Refer customers to proper department for issues that cannot be resolved.

• Work either the desk or the teller line as needed; and ensure teller cash drawer remains within limits

• Serve as Vault Teller as needed; process cash/coin transactions and balance vault

• Complete all teller transactions with accuracy and according to bank policy and procedure, transaction aspects including but not limited to, cash verification, ensuring proper endorsement rules are followed, obtain proper identification and issue receipts

• Examine checks deposited and complete hold notices, availability based on regulation requirements for funds availability

• Identify counterfeit currency, count and roll loose coins

• Ensure work station is properly supplied.

• Review and process various branch reports, ensuring accuracy and resolving discrepancies

• Complete wires requests and send to proper department

• Conduct monthly vault teller audits, vacation/sick audits, and quarterly safety deposit box audits as needed

• Back up Branch Manager as needed

• Consistently support the Bank and its core values

• Follow all policies and procedures

• Additional duties may be assigned by supervisor

Requirements:

• High school diploma or equivalent

• 3+ year experience as Teller, CSR, UB or other retail banking position

• Clerical, administrative, or sales experience preferred

• Excellent written, verbal, and interpersonal communication skills

• Ability to navigate and learn new computer systems

• Exceptional organizational, time management, problem solving, and decision-making skills

• Strong customer service skills

• Honesty and integrity


• Ability to work accurately and efficiently, with close attention to detail

• Ability to work independently while having a strong commitment to team orientation

• Ability to follow directions, comprehend new training, and adapt to changes in regulations, policies, and procedures

REQUIREMENTS

American Bank is built on a commitment to treating both our customers and employees like family, and we take pride in being a true community bank. As a locally focused institution, we are deeply invested in the communities we serve-supporting local businesses, building lasting relationships, and contributing to the growth and well-being of our neighbors. Our decisions are guided by a personal understanding of our customers' needs and a genuine desire to make a positive, local impact.

We value dedication and innovation, fostering an environment where every employee understands their importance and shares in the success of the organization. At American Bank, you'll have the opportunity to grow your career while enjoying a supportive, team-oriented workplace, competitive compensation and benefits, and the chance to make a meaningful difference in the communities we call home.

American Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, protected veteran status, or any other protected category under applicable law.