Conversational- CES Architect

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.LocationThis is a hybrid role based in Nashville, TN or Atlanta, GA.About the job you're consideringCapgemini is seeking a Conversational /CES Architect to lead the design and implementation of enterprise-grade conversational AI and Contact Center AI (CCAI) solutions. This role requires deep experience with Dialogflow CX, GCP architecture, and telecom domain integrations.As a Solution Architect, you will assess technical feasibility, identify implementation risks, and define the overall solution architecture including system structure, interfaces, design principles, and implementation guidelines. You will leverage both business and technology expertise to deliver scalable, high‑performing conversational AI experiences.Your roleLead the architectural design and implementation of conversational AI solutions using Dialogflow CX, including flow design, fulfillment, orchestration, and testing.Develop backend integrations and webhook services using Python, RESTful APIs, and event-driven patterns.Architect solutions leveraging Google Cloud Platform (GCP) with a strong understanding of CCaaS related services.Integrate conversational flows with telecom systems such as CRM, billing platforms, and IVR systems.Utilize GenAI, Playbooks, CCAI Insights, and ADK to enhance automation, agent assist, and customer experience.Establish solution principles, integration standards, and best practices for enterprise conversational systems.Identify architectural risks, non functional considerations, dependencies, and mitigation strategies.Collaborate with business teams, product owners, and technical stakeholders to align conversational design with business goals. #LI-SS1Your skils and Experience5+ years of overall experience, including 3+ years designing conversational interfaces or virtual agents (telecom domain preferred).Bachelor’s degree in Computer Science, Telecommunications, or a related field.Hands-on experience with Dialogflow CX, webhook development, backend integrations, and automation scripting.Proficiency in Python, RESTful APIs, and integration patterns.Strong understanding of GCP architecture, cloud components, deployment patterns, and CCaaS frameworks.Experience with Speech‑to‑Text, Text‑to‑Speech, Agent Assist, and CCAI capabilities.Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.Familiarity with analytics tools used for conversational performance measurement and optimization.Hands‑on experience with telecom platforms, CRM systems, billing solutions, and IVR environments.Google Cloud certifications (Professional Cloud Developer, CCAI Specialization) preferred.Experience using agile methodologies and design thinking for solution delivery.#LI-SS1The base compensation range for this role in the posted location is: $82,082 to $193,440Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. #J-18808-Ljbffr Capgemini