Health Worker 2 (2586) - Citywide - H00195

Health Worker 2 (2586) - Citywide - H00195 Full-time Certification Rule: Rule of the List Work Hours: Regular Job Code and Title: 2586-Health Worker II Fill Type: Permanent Civil Service Eligible List Type: Combined Promotive and Entrance Positions may be located at the following locations, but not limited to: Zuckerberg San Francisco General Hospital (ZSFG), Laguna Honda Hospital (LHH), various clinics, the San Francisco Community College District (CCD), the San Francisco Unified School District (USD), the Human Services Agency (HSA) and the Department of Homelessness and Supportive Housing (HOM). Shift: Days, evenings, weekends, and/or holiday shifts may be required, depending on the position. General Job Description Under supervision, the Health Worker 2 performs a wide variety of paraprofessional duties in a service program of the Department of Public Health; functions as a liaison between community residents and program staff; provides counseling and advice to patients regarding health problems; may supervise Health Worker 1; may drive or accompany patients between their homes, hospitals or other social agencies. The essential duties include but are not limited to the following: Participates, but to a lesser degree than Health Worker I, in the health service training program; Provides information and resources to patients and others regarding health care and other facilities available to them; assists patients in utilizing such services; makes follow‑up contacts when required; Serves as liaison between the professional staff and the community; May provide language interpretation services in contacts with non‑English speaking clients; Assists in gathering and evaluating data concerning the program to which assigned; May perform incidental clerical duties such as keeping records, answering the telephone and arranging client appointments; May transport ambulatory patients between their homes and clinics, hospitals or other social agencies; May transport staff members to meetings with administration approval; reports malfunctions of the vehicle to supervisor; and May pick up and deliver supplies and equipment, including high‑security pharmaceutical supplies, laboratory tests and mail. The 2586 Health Worker 2 performs other related duties as assigned/required. Working Conditions: Some positions may require employees to work directly with individuals within locked jails and psychiatric facilities; the homeless population and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions, heavy lifting, frequent walking, standing, and/or pushing/pulling. EXPERIENCE: One (1) year of verifiable experience within the last five (5) years*, performing a combination of at least two (2) of the following duties: Serving as a liaison between targeted communities and healthcare agencies; Providing culturally appropriate health education/information and outreach to targeted populations; Providing referral and follow‑up services or otherwise coordinating care; Providing informal counseling, social support and advocacy to targeted populations; Escorting and transporting clients; Providing courier/dispatcher functions; Performing pre‑clinical examinations of vital statistics, such as measuring a patient's weight, height, temperature and blood pressure. Substitution: Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience. Note: Special Conditions – Depending on the department's needs, some positions may require applicants to meet additional special condition(s), which include, but are not limited to: Bilingual Proficiency in English and a target language. Applicants must indicate on the application form the language(s) in which they claim proficiency. Possession of a valid Alcohol and other Drugs Counseling Certification accredited by the National Commission for Certifying Agencies. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following. Multiple‑Choice Examination: Candidates that meet the minimum qualifications will be invited to participate in a multiple‑choice exam that is designed to measure the knowledge, skills, and abilities in job‑related areas which may include but not be limited to the following: Ability to build and maintain effective, cooperative, and collaborative relationships in diverse, multicultural environments; manage time and materials efficiently; maintain accurate records, file, code and schedule appointments and meetings; exercise sound judgment and make informed decisions; interview patients/clients; apply de‑escalation or counseling techniques in sensitive or high‑stress situations; utilize technology and work with data using various software and systems; interpret and apply policies, laws, rules, regulations and procedures; orally communicate effectively and professionally with others in a clear and understandable manner; communicate written information in a clear, concise, and understandable manner; and/or read and understand information; Knowledge of health and community services; and/or medical interpreting protocols and techniques. Language Proficiency Exam: For positions requiring bilingual fluency, candidates deemed qualified who meet the special language condition must pass a departmentally approved language proficiency exam prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position. Scores are banked for three years. After one year, candidates may either apply their test score to another announcement or retest. Re‑testing is allowed after one year from the date of the test only if a candidate applies and is qualified. EEO Statement: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. #J-18808-Ljbffr City-and-County-of-SAN-Francisc