Senior Product Designer | Enterprise Experience & Service Design

Job ID: 200047635Posted: 2026-08-17Location: Costa Rica, San José, San JoséEmployment type: Full-TimeWork site: 0 days / week in-office – remoteRole type: Individual ContributorTravel: Less than 25%Profession: Design & CreativeDiscipline: Product DesignCompany: MicrosoftOverviewMCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across ATU, STU, and CSU to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.As a successful Senior Product Designer you will transform complex customer needs into intuitive, scalable experiences through human-centered design, research-driven insights, and strong stakeholder engagement. Responsibilities include:Effective communicator and storyteller that can communicate complex concepts in a manner that creates enthusiasm and alignment for the proposed NorthStar future state experiencesUse a prescribed design system (e.g., content templates, icons, form design, user-interface [UI] controls, navigation models, design trends)Conceptualizes and delivers artifacts at various levels of fidelityCreate a variety of visual design documents including storyboards, creative briefs, wireframes, journey maps, customer jobs and scenarios, task flows, and personas to support designs for customer experiences, from concept to deliveryBuild connections and partnerships to deliver a persuasive outside-in customer-centric approach to enable a connected experience delivered at scaleSupport team in developing a synthesis of customer insights and comparing them with data to identify larger issues that may not be apparent for customer desiresAbility to clearly and succinctly present possible solutions outside of the designated design spaceUse digital and physical tools to demonstrate design to stakeholders and then gauge customer perceptionsReview and validate work with peers, stakeholders, and customers to maintain open communicationAbility to see things from various altitudes and communicate holistic solutionsDemonstrated experience with leveraging insights from a wide variety of research methods (e.g., interviewing, surveys, foundational, quantitative, qualitative, etc.)Hands-on experience designing and supporting remote workshopsExpertise in Customer Experience Design and Design ThinkingMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.#MCAPSCore #CCSResponsibilitiesLeads cross-functional product design efforts by collaborating with Design, Engineering, PM, Research, and Security stakeholders, driving alignment across teams, influencing decision-making, and communicating compelling product narratives to leaders and partners.Owns the design and delivery of complex user experiences by creating interaction models, wireframes, journey maps, prototypes, and visual designs that balance user needs, business goals, technical constraints, accessibility, security, and trust considerations.Drives design strategy, innovation, and execution by leading ideation, incorporating design systems and best practices, guiding product planning and prioritization, identifying unmet user needs, and translating insights into scalable product solutions.Provides design leadership and mentorship by guiding designers, promoting design consistency and brand standards, influencing non-design stakeholders, supporting team development, and ensuring successful delivery of product experiences from concept through launch.QualificationsRequired Qualifications:Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years of experience working in product or service designOR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years of experience working in product or service designOR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).Proficiency in a variety of design tools such as Figma, Photoshop, Illustrator, and/or Sketch.Experience supporting the development of AI features and/or applying AI within design workflows.Global collaboration is integral to our work at Microsoft, and proficiency in English is essential for effective communication in this role.Preferred Qualifications:Design Thinking Certification from an accredited institution. (e.g.: IDEO, IBM, Stanford, Luna, Forrester, and a variety of university programs).2+ years conducting 1:1 research interviews.3+ years designing, planning, and facilitating live and virtual Design Thinking workshops.2+ years using AI-integrated design tools and workflows.This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.