Retail Associate, SouthPoint Durham

Retail Associate

At The Black Tux, we help customers look and feel their best for life's most special moments. As a Retail Associate, you'll guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life using our platformwhere hosts can seamlessly coordinate looks for their entire group. You'll play a key role in ensuring a smooth and enjoyable experience from concept to checkout. Our team thrives on collaboration, accountability, and a passion for learning. If you love styling, problem-solving, and creating memorable experiences, we'd love to have you on board!

• Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and asking thoughtful questions to offer solutions that combine lasting style value.
• Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach.
• Learn about customer's lifestyle and future events to identify opportunities for formalwear ownership needs to sell beyond a single event, identify repeat needs, and build long-term customer relationships.
• Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics to drive confident purchase decisions.
• Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.
• Guide customers through our online platform to set up events, coordinate group looks and manage details including group orders, exchanges, and adjustments.
• Adapt sales techniques to each customer's communication style, solving challenges with a solution-oriented mindset.
• Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
• Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
• Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning
• Stay informed on product knowledge and styling trends to better serve customers.

Who You Are

• Deeply customer-focused individual who is passionate about styling, event coordination and has a keen eye for detail.
• A confident, consultative communicator who builds trust through active listening and thoughtful guidance.
• Naturally curious about customer's lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales.
• A sales-driven stylist who is comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience
• Tech-savvy and comfortable navigating digital platforms to assist the customer experience.
• Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach.
• A humble team player who values accountability, feedback and continuous learning.
• Adaptable and solutions-driven - able to handle multiple customers and event setups at once.
• Prior retail, customer service, or sales experience is a plus - a strong attitude and willingness to learn are essential.
• Weekend availability is required.
• Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards.

Perks & Benefit

• Paid company-recognized holidays aligning with our holiday pay policy
• No Black Friday adjusted hours
• Employee engagement & cultural events
• Discounts on garment rental and purchases for you, your partner, and friends & family
• Annual compensation process

$17.91 - $19.02 an hour This is an onsite, in-person role in our partnered Nordstrom Store. The base salary range for this position will be $17.91-$19.02. Compensation may vary based on the candidate's skills, qualifications, and location.

Diversity, Equity, Inclusion and Belonging

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all.